Samantha Erb
Pardeeville
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution, and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively. Driven and self-motivated worker focused on each task and will complete them efficiently.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
02.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Brand Ambassador
American Eagle Outfitters, Inc
01.2023 - 10.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Barista
Fat Cat Coffee Works
07.2022 - 10.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Team Member
Culvers Franchising System
04.2021 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Arts - Political Science And Government
Grand Canyon University
Phoenix, AZ05-2027
High School Diploma -
New Glarus High School
New Glarus, WI06-2024
Skills
- Customer service
- Time management
- Attention to detail
- Reliability
- Effective communication
- Self-motivated work ethic
- Problem-solving
Timeline
Service Advocate
Target
02.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
01.2023 - 10.2023
Barista
Fat Cat Coffee Works
07.2022 - 10.2023
Team Member
Culvers Franchising System
04.2021 - 08.2021
Bachelor of Arts - Political Science And Government
Grand Canyon University
High School Diploma -
New Glarus High School
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