Samantha Esperanza Sanchez
Las Vegas
Summary
Ambitious individual with strong organizational and multitasking skills. Ready to apply knowledge and skills to any challenge. Organized and motivated professional with experience in the financial industry. Expert in analyzing data, assessing creditworthiness, and recommending loan products. Proven ability to build and maintain strong relationships with clients and colleagues. Proactive in identifying and resolving issues, and providing superior customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar Loan Center
Las Vegas
10.2022 - Current
- Trained new employees in product knowledge, customer service protocols, and cash handling procedures.
- Processed loan applications, including verifying customer information, and preparing documents.
- Analyzed applicants' financial status, and credit to determine feasibility of granting loans and credit line
- Maintained a comprehensive understanding of lending regulations such as the Truth in Lending Act, Fair Credit Reporting Act, Equal Credit Opportunity Act.
- Operated cash register and accurately processed payments using cash, debit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications.
- Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers.
Cashier Team Lead
Footlocker
Las Vegas
12.2021 - 04.2024
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Processed payments, returns, and exchanges.
- Informed customers of special promotions, loyalty programs, and discounts.
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
Recreation Assistant
Clark County School District, CCSD
Las Vegas
08.2021 - 02.2022
- Assisted with registration and check-in processes for participants at recreation centers.
- Adhered to all policies regarding health and safety regulations while leading activities.
- Prepared rooms for activities, setting up chairs, and tables and determining equipment needed.
- Supervised students during events to ensure safety and engagement.
Education
High School Diploma -
Eldorado High School
Las Vegas, NVSkills
- Attention to detail
- Bilingual
- Customer Service
- Cash handling
- Team leadership
- Time management
- Underwriting
Timeline
Assistant Manager
Dollar Loan Center
10.2022 - Current
Cashier Team Lead
Footlocker
12.2021 - 04.2024
Recreation Assistant
Clark County School District, CCSD
08.2021 - 02.2022
High School Diploma -
Eldorado High School
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