Samantha Evans
Depew
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Food service professional with extensive experience in kitchen management and culinary operations. Known for maintaining high standards of cleanliness and food safety while fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership and problem-solving.
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
Williamsville, NY
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Crew Member
Tim Hortons
Amherst, NY
05.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
Crew Member
Deleware North
Clarence, NY
09.2018 - 03.2020
- Took orders, prepared meals, and collected payments.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Bachelor of Arts - Education
SUNY Buffalo State
Buffalo, NY12-2025
High School Diploma -
Clarence High School
Clarence, NY06-2019
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
- Quality assurance
- Inventory management
- Task delegation
Timeline
Service Manager
Chipotle Mexican Grill
01.2023 - Current
Crew Member
Tim Hortons
05.2022 - 12.2022
Crew Member
Deleware North
09.2018 - 03.2020
Bachelor of Arts - Education
SUNY Buffalo State
High School Diploma -
Clarence High School
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