Samantha Felipe
Town Creek
Summary
Dynamic leader and skilled trainer with extensive experience at First Solar, enhancing workforce development and operational efficiency. Excelled in HR support, leading training initiatives, and improving workplace organization through 5S methodology. Demonstrated expertise in customer service excellence and technology tools, significantly contributing to team management and development.
Overview
9
9
years of professional experience
Work History
Office Assistant
Decatur Morgan Home Care
Decatur, AL
09.2025 - Current
- Managed scheduling and coordination of client appointments, ensuring timely service delivery.
- Maintained accurate client records using electronic health record systems for improved data integrity.
- Assisted in onboarding new staff, providing training on office procedures and tools.
- Streamlined communication between clients and caregivers, enhancing overall satisfaction and efficiency.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Workforce Development Advocate
First Solar
Trinity, AL
04.2022 - 05.2025
- Support HR with new hire onboarding, including I-9 verification, and benefits enrollment.
- Helped new hires set up direct deposit.
- Conduct weekly check-ins with new hires to ensure a smooth transition.
- Communicate and lead new training initiatives at shift start-ups.
- Facilitate training sessions with subject matter experts (SMEs), and crew trainers.
- Maintain organizational and training networks while hosting training sessions.
- Conduct plant tours, and assist with recruiting efforts.
- Provide production coverage, and enforce workplace organization through 5S methodology.
Trainer
Cerrowire
Hartselle, AL
02.2022 - 08.2023
- Trained new employees on machinery operation, safety procedures, and workplace policies.
- Acted as interim team lead when needed, ensuring smooth shift operations.
- Conducted quality control checks and ensured compliance with production standards.
- Managed end-of-shift production documentation and resource allocation.
Machine Operator & Trainer
Jack Daniel’s Cooperage
Trinity, AL
07.2021 - 02.2022
- Operated, maintained, and trained employees on various production machines.
- Led hands-on training programs for new employees on machinery and safety compliance.
- Conducted lockout/tagout (LOTO) procedures for machine inspections and maintenance.
Universal Banker
Alabama Central Credit Union
Decatur, AL
05.2019 - 05.2021
- Delivered excellent customer service by assisting clients with transactions and account services.
- Opened and maintained customer accounts, reviewed loan documents, and processed transactions.
- Provided financial solutions while ensuring regulatory compliance and security protocols.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Assisted customers with setting up direct deposits for their payroll checks.
Bank Teller
CB&S Bank
Town Creek, AL
12.2016 - 05.2019
- Handled daily customer transactions, including deposits, withdrawals, and money orders.
- Provided personalized customer service and resolved account inquiries efficiently.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified transaction errors when debits and credits did not balance.
- Built and maintained client relationships through quality, personalized interactions.
Education
Human Resources Management
Western Governors University
Salt Lake City, UTHigh School Diploma - undefined
R.A. Hubbard High School
Courtland, AL01-2011
Skills
- Customer Service Excellence
- Training and Development
- Leadership and Team Management
- Human Resources Support
- Onboarding processes
- Data entry
- Organizing and categorizing
- Administrative support
- Office management
- Relationship building
- Documentation and reporting
- Scheduling meetings
- Multi-line phone proficiency
- Supply management
Timeline
Office Assistant
Decatur Morgan Home Care
09.2025 - Current
Workforce Development Advocate
First Solar
04.2022 - 05.2025
Trainer
Cerrowire
02.2022 - 08.2023
Machine Operator & Trainer
Jack Daniel’s Cooperage
07.2021 - 02.2022
Universal Banker
Alabama Central Credit Union
05.2019 - 05.2021
Bank Teller
CB&S Bank
12.2016 - 05.2019
High School Diploma - undefined
R.A. Hubbard High School
Human Resources Management
Western Governors University