Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Fernandez

Pharr

Summary

Pharmacy Technician with expertise in medical prescription assistance and customer service. Proven experience in managing medication inventory, providing patient counseling, and supporting pharmacists in prescription fulfillment. Strong communication skills and knowledge of pharmacy law and ethics enhance ability to manage multiple tasks effectively. Previous roles demonstrate commitment to patient care and efficiency improvements in workflow management.

Overview

12
12
years of professional experience

Work History

Office Administrator/Supervisor

Lindberg Pharmacy
Edinburg
03.2021 - Current
  • Facilitated customer interactions via phone, email, and in-person to provide necessary information.
  • Managed multi-line phone system, routing calls and delivering messages to staff.
  • Oversaw daily operational activities using advanced administrative and analytical skills.
  • Coordinated communications, financial processing, registration, and recordkeeping functions.
  • Maintained positive relations by providing timely updates to customers on issues.
  • Tracked and restocked office supplies, ensuring team members remained productive.
  • Evaluated office documentation for accuracy, preventing delays and enhancing productivity.
  • Verified employee time cards to prepare accurate bi-weekly payroll.

Pharmacy Technician

Lindberg Pharmacy
Edinburg
10.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Pharmacy Technician

OK Pharmacy
Donna
09.2013 - 01.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Education

Associate of Applied Science - Pharmacy Technician

South Texas College
Mcallen, TX
05.2013

High School Diploma -

Psja North Early College High School
Pharr, TX
05.2008

Skills

  • Team Management
  • Staff Training
  • Office Management
  • Workforce Management
  • Inbound Phone Call Handling
  • Financial services support
  • Employee Motivation
  • Report Preparation and Analysis
  • Error Resolution
  • Office Supplies and Inventory
  • Correspondence and Office Documents
  • Computer Operating Systems
  • Accounts Payable and Accounts Receivable
  • Office Reception
  • Maintenance Coordination
  • Deposit Collection
  • Intuit QuickBooks
  • Payroll Preparation
  • Maintaining Office Records
  • Problem-Solving Techniques
  • Call Transfers
  • Postage Meter
  • Layout Planning
  • Reminder Calls
  • Medical Billing and Collections
  • Prescription Refills
  • Wages and Salary
  • Patient Registration

Timeline

Office Administrator/Supervisor

Lindberg Pharmacy
03.2021 - Current

Pharmacy Technician

Lindberg Pharmacy
10.2015 - Current

Pharmacy Technician

OK Pharmacy
09.2013 - 01.2015

Associate of Applied Science - Pharmacy Technician

South Texas College

High School Diploma -

Psja North Early College High School

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