Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Fields

Florence,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales/customer focused industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong willingness to learn and grow, with hopes of further advancement within the company.

Overview

12
12
years of professional experience

Work History

Member Service Representative

Planet Fitness
10.2023 - Current
  • Educated and engaged customers with new promotions, products, and services.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Licensed Associate Real Estate Broker

Superlative Realty
01.2019 - Current
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Mentored junior agents on best practices and industry standards, contributing to their professional growth and development within the company.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Resolved complex issues that arose during the transaction process by collaborating with relevant parties and finding creative solutions.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.

Teller

Wells Fargo Bank, N.A.
10.2016 - 11.2018
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Processed customer transactions promptly, minimizing wait times.
  • Wrote and distributed customer correspondence.

Bar Manager

The Ponds Golf Course
04.2012 - 10.2016
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

Education

Associate of Science - Nursing

University of Phoenix
Tempe, AZ

Skills

  • Problem Resolution
  • Sales Quota Achievement
  • Administrative and Office Support
  • Office equipment proficiency
  • Policy understanding
  • Product Knowledge
  • Calm and Professional Under Pressure
  • Money handling abilities
  • Document and Records Management
  • Complaint resolution
  • Work Prioritization
  • Understanding Customer Needs

Timeline

Member Service Representative

Planet Fitness
10.2023 - Current

Licensed Associate Real Estate Broker

Superlative Realty
01.2019 - Current

Teller

Wells Fargo Bank, N.A.
10.2016 - 11.2018

Bar Manager

The Ponds Golf Course
04.2012 - 10.2016

Associate of Science - Nursing

University of Phoenix

Similar Profiles

CREATE PROFILE
Samantha Fields