SAMANTHA FIERROVOHS
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Department Manager
Buffalo Wild Wings
03.2021 - 08.2024
- Deliver in-depth training to workers in bar preparations and bar safety to promote strong team performance.
- Run shifts based on sales, labor goals, and observing work hours including breaks.
- Placing beer and alcohol orders based on forecasted sales and business needs
- Daily line checks ensuring proper use of equipment and food safety
- Hire, training maintained staff including developing employees and issuing disciplinary actions
- Handle escalating customer concerns with proper speed, knowledgeable support to achieve satisfaction
- Scheduling
- Weekly inventory
Server and Bartender
Buffalo Wild Wings
09.2015 - 03.2021
- Greets customers and takes food orders; provides information and suggestions about menu items
- Upsold monthly items to enhance sales
- Operates cash register and receive payments from customers
- Multitasks, cleans and stocks work area and customer area and sanitizes workstation and equipment
- Have the ability to work in fast pace environment and can handle any situation that arises
- Took necessary steps to meet customer needs and effectively resolve food and service issues
- Record customer orders and report them back clear, understandable manner to minimize error.
- Prepare and deliver alcohol beverages in a timely manner
- Certified Trainer
- Looked for opportunity for new improvements
Medical Assistant
Family Health Care
04.2010 - 10.2012
- Administered patient care in a busy family practice
- Assisted physicians during medical procedures
- Maintained patient records with high accuracy
- Managed inventory of medical supplies
- Provided essential support during medical procedures, ensuring patient safety
- Taking and recording vital signs
- Venipuncture
- Making appointments
- Verifying insurance
Education
Local Vocational Nursing
American Career College
CA12-2025
Diploma - undefined
Upland High School
Upland, Ca06.2010
CPT1 -
Riverside Phlebotomy
10.2023
Certified Medical Assistant - undefined
Baldy View Regional Occupational Program
Upland, Ca04.2010
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Decision-making
- Safety and security
- Goals and performance
- Personnel training and development
- Staff development
Certification
- CMA - Certified Medical Assistant
- Licensed Phlebotomist
Timeline
Department Manager
Buffalo Wild Wings
03.2021 - 08.2024
Server and Bartender
Buffalo Wild Wings
09.2015 - 03.2021
Medical Assistant
Family Health Care
04.2010 - 10.2012
Diploma - undefined
Upland High School
Certified Medical Assistant - undefined
Baldy View Regional Occupational Program
Local Vocational Nursing
American Career College
CPT1 -
Riverside Phlebotomy
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