Samantha Figueroa
FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Key West Police Department
Key West, FL
10.2021 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
NRCMA/ER Admitting Clerk
Keys Medical Group - CHS
Key West, FL
09.2017 - 10.2021
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Educated patients on medicine and at-home healthcare tools.
- Assessed and treated draining of wounds and burns.
- Called and faxed pharmacies to submit prescriptions and refills.
Office Assistant
Florida Keys Community College
Key West, FL
01.2017 - 08.2017
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Greeted guests in friendly and personable manner.
- Fielded phone calls from clients and provided informative answers to questions.
- Completed all daily tasks and special assignments with a efficient and quality-driven approach.
- Managed schedules, filed and created spread sheets
- Kept reception area clean and neat to give visitors positive first impression.
Front Office Receptionist
Grace Lutheran School
Key West, FL
05.2016 - 01.2017
- Communicated openly with children's parents about daily activities and behaviors.
- Helped distribute employee notices and mail around office.
- Answered phones and emails.
- Juggled multiple tasks at the same time and completed them quickly.
- Maintained financial accuracy by collecting deposits, fees and payments.
Education
Some College (No Degree) - A.A
Florida Keys Community College
Key West, FLHigh School Diploma -
Key West High School
Key West, FL06.2015
Skills
- Excellent communication skills
- Trustworthy companion
- CPR
- EMR / EHR
- Medical office administration
- Infection Control and Aseptic Procedures
- Emergency room procedures
- Patient Scheduling
- Patient confidentiality
- Blood draws / Phlebotomy
- EKGS
Certification
- NRCMA- Nationally Registered Certified Medical Assistant
- Licensed BLS Provider
Timeline
911 Emergency Dispatcher
Key West Police Department
10.2021 - Current
NRCMA/ER Admitting Clerk
Keys Medical Group - CHS
09.2017 - 10.2021
Office Assistant
Florida Keys Community College
01.2017 - 08.2017
Front Office Receptionist
Grace Lutheran School
05.2016 - 01.2017
Some College (No Degree) - A.A
Florida Keys Community College
High School Diploma -
Key West High School
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