CHRISTINE K. SMITH
Redford Township Offices
Redford,USA
14
years of professional experience
Dedicated and dependable professional with strong customer service, communication, and problem-solving skills. Experienced in handling customer concerns with patience and professionalism while maintaining a positive and respectful attitude. Able to manage multiple tasks, work effectively in fast-paced environments, and recognize when complex issues require escalation to the appropriate department or supervisor. Committed to providing excellent service, supporting team goals, and building positive relationships with customers and coworkers.
Achieved CPR certification to enhance emergency response capabilities.
Work History
911 Emergency Dispatcher
1 Year- Coordinated emergency response efforts between dispatch and first responders.
- Monitored multiple communication channels for incoming emergencies and alerts.
- Utilized Computer Aided Dispatch (CAD) systems to track incident reports accurately.
- Provided critical information to callers while assessing immediate needs for assistance.
- Trained new dispatch staff on protocols, procedures, and system operations.
- Developed efficient workflows to enhance response times and service quality.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
ABA Therapist
8 Months- Developed individualized treatment plans based on client assessments and progress evaluations.
- Implemented behavior modification strategies to enhance social skills and communication.
- Collaborated with multidisciplinary teams to ensure cohesive treatment approaches.
- Trained and mentored junior therapists in ABA techniques and best practices.
- Monitored client behavior and documented progress to inform ongoing adjustments.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
Automotive Sales Consultant
1 Year 3 Months- Sales Representatives are responsible for selling automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers and closing sales.
- Greets customer on sales floor and determines make, type, and quality of vehicle desired.
- Explains features and demonstrates operation of vehicle in showroom or on road.
- Suggests optional equipment for customers to purchase. Research availability of models and optional equipment.
- Prepares all related paperwork and applications (e.g., sales slip, credit application, etc.).
- Delivers new vehicle to customer. This process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
- Remains knowledgeable of new products, features, accessories, etc.
- Meets, or exceeds, written forecast and projected sales numbers.
Assistant Sales Manager
2 Months- Recruit, train, motivate, counsel, and monitor the performance of individual sales teams.
- Achieve success with our revolutionary, proven, sales process that is all about creating a better motorcycle buying experience with happy/motivated employees.
- Lead individual teams within the Sales department while focusing on customer and employee retention.
- Closing of deals and overcoming objections. Model and expect 100% compliance with all policies and procedures for the Sales Department and the dealership.
- Track all customers and make sure all leads are logged along with effective follow up for all potential buyers by monitoring a prospecting and sales CRM system.
- Monitor productivity of individuals on sales team. Assist individual salespeople in setting aggressive, yet realistic monthly sales goals.
- Participate in daily sales meetings and conducting sales training. Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning.
- Train all sales personnel to use the dealership sales process.
- Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
- Enforce road tests, pre-delivery inspection, and vehicle delivery policies.
Branch Service Specialist
11 Months- Uses a consultative approach when serving members, asking high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in-depth knowledge of our products and services to cross sell and offers solutions for member needs by focusing on the benefits and value to the member.
- Follows MSGCU’s service standards to complete teller transactions and member service responsibilities with focus and understanding to ensure accurate processing and to balance teller drawer and checks at end of day. Teller transactions include, but are not limited to cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance. Member service responsibilities include but are not limited to processing loan applications (Auto, Personal, business, Visa Credit Cards, Home Equity), opening new memberships, opening IRAs, and setting-up automated services.
- Exceeds member service expectations and builds trusting relationships with members by being the financial expert and shows a sincere interest in the member and their financial success.
- Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
- Offers Credit Life, Credit Disability, and GAP when identified in our members’ best interest and to protect them and MSGCU.
Home Lending Processor
1 Year- Process FHA, VA, and conventional loans from set up to submission from condition to close.
- Works with the loan officers, borrowers and the third party provides to obtain documentation and submit a thorough, accurate, and complete loan package to underwriting.
- Proactively maintain control of the loan file, monitors dates for approval, purchases deadlines and closing and ensures that all deadlines are met in a timely and efficient manner.
- Recognizes and resolves challenges early in the process and provides excellent customer service.
- Call specified companies to obtain property abstract, survey, and appraisal.
- Follow up on all outstanding orders to third parties and borrowers within established company deadlines.
- Call or email employers for verification of employment (VOE) and any other third party necessary to verify the accuracy of information.
- Prepare necessary documents and submit mortgage loan applications files for underwriting approval.
Mortgage Loan Processor
8 Months- Prepares the mortgage application file and other paperwork for delivery to the mortgage underwriter.
- Works with the loan officer to make sure the financial profile fits the lending guidelines for the loan program the borrower selected.
- Organize the paperwork in the format required for each loan product, so the underwriter can quickly locate the information to provide a loan decision.
- Double-check the finer details. This may include ensuring that income documents are legible, earnings calculations are correct, and all the pages of your bank statements are present.
- If there are outdated addresses or late payments and collections on your credit reports, I collect letters of explanation for clarification. If the credit report shows public records like unpaid child support or past bankruptcies, I also request court documents if they aren’t easily available through public record databases.
- Works with a title or escrow company to collect information about the property you’re buying and ensure it’s free of any ownership claims.
- Pays close attention to contract deadlines spelled out in the home purchase agreement, and keeps track of the mortgage rate lock expiration date, so it can close on time and avoid costly lock extension fees.
Member Services-Lending Specialist MSR/Team Lead
2 Years 6 Months- Works directly with customers to help them secure credit and financing for a variety of applications.
- Serve as the first point of contact for Members calling actively listen, research, and resolve requests and discrepancies related to member’s accounts/loans.
- Identify opportunities to cross service products and increase product penetration based on the needs of the Member.
- Provide members with service through multiple methods including phone, email, and chat services.
- Execute first call resolution; may require research, follow-up, return calls, Educate current and prospective members about Zeal Credit Union Products.
- Reviewed personal and corporate financial statements to ensure borrowers were in good standing as well as advanced extensive audits for discrepancies.
- Assisted Underwriting staff with assigned projects, coordination and execution of loan setup, file setup, audit, and completion.
- Analyze the loan agreements and make sure that they are complete and accurate according to the policy.
Inbound Sales Executive/Team Lead
5 Years 5 Months- Render consultative services through phone interviews to clearly understand our clients and ensure superb satisfaction when determining our products that meet the customers’ needs.
- Developed and facilitated training on various procedures and software; recognized for Einstein Payment System.
- Consistently exceeds weekly sales activity goals by utilizing sound telephone-based selling approaches.
- Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
Education
Bachelor of Arts - Communications
No Degree
Skills
Staff Training and Development
Committed to sharing knowledge
facilitating training toward the achievement of continuous professional development.
Exceptional communication and people skills when interacting with diverse team members and clients.
Completes responsibilities with a high level of excellence
professionalism
efficiency
accuracy
and responsibility for outcomes.
Professional Acumen
Excellent organizational skills complemented with keen attention to detail.
Reliable and able to handle high pressure opportunities.
Capable of multitasking efficiently in an environment of high demand and time sensitivity.
Proficient in Microsoft Excel
Outlook
and Word.
ACCOMPLISHMENTS/ACTIVITIES
- United Way Program Participant 2015
- Magic of customer service relations program 2015
- Notary 2022
- NMLS ID 2362495
Timeline
911 Emergency Dispatcher
Redford Township Offices
06.2025 - 06.2026Read More
ABA Therapist
My Bright Therapy
10.2024 - 06.2025Read More
Automotive Sales Consultant
LaFontaine Kia of Dearborn
08.2023 - 11.2024Read More
Assistant Sales Manager
Motown Harley Davidson
05.2023 - 07.2023Read More
Branch Service Specialist
Michigan Schools & Government Credit Union
06.2022 - 05.2023Read More
Home Lending Processor
Flagstar Bank
04.2021 - 04.2022Read More
Mortgage Loan Processor
Citibank
08.2020 - 04.2021Read More
Member Services-Lending Specialist MSR/Team Lead
Zeal Credit Union
02.2018 - 08.2020Read More
Inbound Sales Executive/Team Lead
Comcast
09.2012 - 02.2018Read More
Baker Community College
Bachelor of Arts from Communications
Read More