Summary
Overview
Work History
Education
Skills
Timeline
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Gabriella Makkas

Phillipsburg,NJ

Summary

Reliable and Highly-motivated food service worker bringing several years of experience in food preparation and customer service. Knowledgeable and experienced in food handling procedures with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

911 Emergency Dispatcher

Northampton County
Nazareth, PA
12.2022 - Current
  • Performs under pressure, in high volume, fast pace settings.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Having the ability to multitask with 911 calls, non emergency, dispatching police to calls with organization
  • Verified caller identity before dispatching personnel to ensure safety of responders.
  • CPR certified, APCO certified, Clean certified, Certified on two way Police Radio
  • Created incident reports detailing all pertinent information regarding each emergency call.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Had quality assurance checks on recordings of 911 calls and police radio as required by department guidelines, High scores have been received.

Bartender

Grog House Bar & Grill
Bethlehem, PA
01.2017 - Current
  • Employed here per diem.
  • Bartending, Waitress, Host, Dishwasher, Food Expo / Handler
  • Having the responsibilities of managing the staff, securing and closing the establishment.
  • Completed regular bar inventories and daily requisition sheets.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Balanced daily registers and generated sales reports for management.
  • Created and coordinated drink and foods menu specials
  • Resolved customer complaints in a professional manner.

Assistant Manager

Friendly's Restaurant
Easton, PA
10.2012 - 07.2017
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Created new menu items based on customer feedback and industry trends.
  • Filled in for positions that were short staffed, or needed staffing due to high volume

Education

High School Diploma -

Easton Area High School
Easton, PA
06-2011

Skills

  • Information Gathering
  • Prioritization
  • Situational Awareness
  • Strong Work Ethic
  • Working Quickly
  • Staff Training and Development
  • Works Well Under Pressure
  • Food assembly
  • Multitasking
  • Food handling standards
  • Basic Mathematics
  • Working with Diverse People

Timeline

911 Emergency Dispatcher

Northampton County
12.2022 - Current

Bartender

Grog House Bar & Grill
01.2017 - Current

Assistant Manager

Friendly's Restaurant
10.2012 - 07.2017

High School Diploma -

Easton Area High School

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Gabriella Makkas