Ryneshia Sweet
911 Dispatcher
Nashville,TN
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 1 year of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in dispatching and taking calls. Attentive Police Dispatcher prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
911 Emergency Dispatcher
Metro Department Of Emergency Communications
Nashville, TN
09.2021 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Warehouse Associate
Randstad
Nashville, TN
05.2021 - 08.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Worked safely around moving machinery.
Warehouse Associate
Amazon
Memphis, TN
08.2019 - 07.2020
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Worked safely around moving machinery.
Cashier
Mcdonalds
Memphis, TN
05.2016 - 03.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Melrose High School
Memphis, TN 08.2013 - 05.2017
Skills
Computer-aided dispatching
undefinedTimeline
911 Emergency Dispatcher
Metro Department Of Emergency Communications
09.2021 - Current
Warehouse Associate
Randstad
05.2021 - 08.2022
Warehouse Associate
Amazon
08.2019 - 07.2020
Cashier
Mcdonalds
05.2016 - 03.2019
High School Diploma -
Melrose High School
08.2013 - 05.2017
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