Samantha Francisco
Hollywood
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Quarterdeck Restaurant. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Recognized for implementing efficient workflows, leading to improved service speed during high-volume dining experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server
Quarterdeck Restaurant
Dania Beach, FL
03.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest dining experience.
- Managed table setups and ensured cleanliness for optimal guest satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved customer complaints promptly to maintain positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Flanigan's Seafood Bar and Grill
Hollywood, FL
04.2024 - 03.2025
- Trained new servers on restaurant procedures and service standards.
- Implemented suggestions for improving workflow efficiency during peak hours.
- Monitored inventory levels and communicated needs to management effectively.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server Trainer
Bjs Restaurants Inc
Pembroke Pines, FL
06.2018 - 05.2024
- Trained new servers on menu knowledge, service standards, and customer interaction techniques.
- Developed training materials and resources to enhance onboarding process for staff.
- Conducted performance evaluations to identify skill gaps and provide targeted coaching.
- Implemented best practices in service delivery, improving team efficiency and guest satisfaction.
- Mentored junior staff, fostering a collaborative environment and promoting professional growth.
- Monitored server performance during shifts, providing real-time feedback to ensure service excellence.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Banquet Server
Pembroke Pines City Center
Pembroke Pines, FL
09.2019 - 2022
- Set up and dismantled banquet tables and equipment for events, ensuring optimal layout and organization.
- Delivered food and beverages to guests promptly, maintaining high service standards throughout events.
- Assisted in menu presentation, providing accurate information about food items to guests.
- Collaborated with kitchen staff to coordinate timely meal service during large gatherings.
- Monitored guest satisfaction levels during events, addressing any concerns or requests efficiently.
- Maintained cleanliness and organization of serving areas, contributing to a positive dining experience.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
Server
Village Tavern Restaurant
Pembroke Pines, FL
2016 - 2018
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Concession Stand Supervisor
Centerplate
Miami Gardens, FL
01.2016 - 2018
- Supervised daily operations of concession stand, ensuring adherence to safety and health regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, coordinating with vendors to maintain stock of food and beverage supplies.
- Developed efficient workflows to enhance service speed during high-demand events.
- Oversaw cash handling processes, ensuring accuracy in transactions and financial reporting.
- Conducted regular financial reporting and analysis for management review and decision-making purposes.
- Streamlined order processing by improving communication between front-of-house staff and kitchen personnel.
- Managed inventory effectively for optimal product availability and minimized waste.
- Fostered a positive work atmosphere by promoting teamwork among team members.
- Promoted a culture of excellent customer service within the team, leading by example in interactions with patrons.
- Ensured compliance with all applicable food safety regulations through diligent inspection checks and staff training sessions.
- Supervised a team of staff members, ensuring excellent performance and adherence to company policies.
- Implemented cost-saving measures through careful monitoring of supplies usage and vendor negotiations.
- Increased sales revenue by implementing promotional strategies and upselling techniques.
- Coordinated concession team, food preparation, and storeroom operations.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Education
Broward College
Fort Lauderdale, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- High volume dining
- Multitasking and organization
- Shift management
- Responsible beverage service
Accomplishments
Successfully completed server training, food handling skills and responsible alcohol courses.
Certification
Food handlers
Responsible alcohol services
Timeline
Server
Quarterdeck Restaurant
03.2025 - Current
Server
Flanigan's Seafood Bar and Grill
04.2024 - 03.2025
Banquet Server
Pembroke Pines City Center
09.2019 - 2022
Server Trainer
Bjs Restaurants Inc
06.2018 - 05.2024
Concession Stand Supervisor
Centerplate
01.2016 - 2018
Server
Village Tavern Restaurant
2016 - 2018
Broward College