Samantha Fruge
Artesia
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
5
5
years of professional experience
2010
2010
years of post-secondary education
Work History
Store Manager
Dollar General
Hueytown
07.2018 - 09.2023
- Managed daily store operations ensuring compliance with company policies.
- Led team meetings to communicate goals and expectations effectively.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer complaints promptly to ensure satisfaction.
- Monitored cash handling procedures for accuracy and security.
- Coordinated staff schedules to align with store needs and peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Kermit High
Kermit, TXSkills
- Inventory management
- Visual merchandising
- Customer service
- Sales forecasting
- Cash handling
- Retail management
- Team leadership
- Employee training
- Staff scheduling
- Communication skills
- Problem solving
- Budget administration
- Store operations
- Team building and leadership
- Inventory control
- Cash management
- Multitasking and organization
- Leading staff meetings
- Retail inventory management
Languages
English
Elementary
Accomplishments
- I revived multiple awards during my time with dollar General.
Timeline
Store Manager
Dollar General
07.2018 - 09.2023
Kermit High