Samantha Fulford
Orlando,FL
Summary
Dynamic leader with a proven track record at Disney's Animal Kingdom, enhancing guest experiences and fostering team productivity. Expert in operations management and public speaking, I excel in customer relationship management, driving satisfaction, and streamlining processes for peak efficiency. Achieved significant improvements in service quality and financial accuracy, demonstrating a commitment to excellence and innovation.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Devil's Den Prehistoric Spring
03.2020 - 10.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
The Disney College Program
Disney's Animal Kingdom
08.2019 - 01.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Guest Experience Specialist
Petco
05.2017 - 07.2018
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted front desk operations by fielding phone calls and greeting walk-in guests professionally.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
Naturalist
Indianapolis Zoo
03.2016 - 12.2016
- Promoted education on ecology, natural resources and environmental concerns to guests through captivating presentations and hands-on workshops.
- Promoted conservation strategies to park guests of all ages.
- Coordinated special events to raise awareness about the importance of biodiversity and natural resources conservation.
- Followed and enforced protocol to ensure both guest and animal safety.
Education
Bachelor of Science - Environmental Science
University of Central Florida
Orlando, FL05-2025
Associate of Arts - Wildlife Biology
Santa Fe College
Gainesville, FL12-2020
High School Diploma -
Greenwood Community High School
Greenwood, IN05-2017
Skills
- Customer relationship management (CRM)
- Team leadership
- Operations management
- Financial management
- Public Speaking
- Microsoft Office
- ArcGIS
Certification
Mastering En-ROADS- Climate Interactive
Certificate for Professional Development Hours- URISA Texas
Space-Time Analysis: Time-Series Clustering- ESRI
Space-Time Analysis: Finding Temporal Trends- ESRI
Creating a Space-Time Cube- ESRI
Introduction to Space-Time Analysis- ESRI
Geostatistical Interpolation: Introduction- ESRI
Introduction to Regression Analysis Using ArcGIS Pro- ESRI
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
Devil's Den Prehistoric Spring
03.2020 - 10.2021
The Disney College Program
Disney's Animal Kingdom
08.2019 - 01.2020
Guest Experience Specialist
Petco
05.2017 - 07.2018
Naturalist
Indianapolis Zoo
03.2016 - 12.2016
Bachelor of Science - Environmental Science
University of Central Florida
Associate of Arts - Wildlife Biology
Santa Fe College
High School Diploma -
Greenwood Community High School
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