Samantha Furrow
Stephenville
Summary
Detail-oriented shift leader skilled in managing inventory and optimizing workflows. Recognized for enhancing team performance and delivering exceptional customer service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Associate
Allsups Convience Store
Stephenville, TX
10.2025 - Current
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of store displays to promote efficient shopping environment.
- Operated cash register accurately, processing transactions and handling payments efficiently.
- Stocked shelves with merchandise, ensuring proper inventory levels and product rotation.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Resolved customer complaints promptly, contributing to enhanced customer satisfaction and loyalty.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Supervisor
Evo Entertainment
Addison, TX
11.2023 - 08.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented process improvements that enhanced service delivery and reduced wait times for guests.
- Coordinated schedules and managed resource allocation to optimize staffing during peak hours.
- Monitored inventory levels and collaborated with suppliers to maintain stock availability for operations.
- Resolved guest complaints promptly, ensuring a positive experience and fostering customer loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Shift Leader
PINSTACK Plano
Plano, TX
11.2022 - 11.2023
- Supervised team operations to ensure high-quality service and guest satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Operated bowling equipment and maintained cleanliness of lanes and surrounding areas.
- Provided excellent customer service, assisting guests with reservations and inquiries.
- Monitored lane conditions, ensuring optimal performance for an enjoyable experience.
- Implemented inventory management practices for bowling supplies and equipment maintenance.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.
Store Associate
Little Caesars
Porterville, CA
09.2018 - 03.2020
- Monitored expiration dates on perishable items, minimizing waste and ensuring product quality.
- Participated in training sessions to learn about new products and improve service techniques.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Prepared high-quality pizzas using various cooking techniques and equipment.
- Ensured adherence to food safety standards and sanitation protocols.
- Managed inventory of ingredients, minimizing waste through efficient stock rotation.
- Trained new staff on pizza-making techniques and operational procedures.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Engaged with customers to receive feedback, fostering positive dining experiences and repeat business.
Cashier
Jack in the Box
Porterville, CA
09.2017 - 08.2018
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Monitored inventory levels, assisting in stock replenishment to prevent shortages during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
Butterfield Charter High School
Porterville, CASkills
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Active listening techniques
- Inventory control
- Basic math skills application
- Training and mentoring
- Staff management
- Schedule development
- [Software] experience
- Computer skills
- Excellent communication
- Hiring and training
Certification
- Texas Food Handlers, Allsups - October 2025
- TABC, Allsups - October 2025
Timeline
Store Associate
Allsups Convience Store
10.2025 - Current
Supervisor
Evo Entertainment
11.2023 - 08.2025
Shift Leader
PINSTACK Plano
11.2022 - 11.2023
Store Associate
Little Caesars
09.2018 - 03.2020
Cashier
Jack in the Box
09.2017 - 08.2018
High School Diploma -
Butterfield Charter High School