Samantha Gabriel
New London,CT
Summary
Enthusiastic and gentle job seeker with strong bureaucratic and educational knowledge eager to put in practice credentials in a well organized environment. Provided training. Open to aiding new start-up businesses with employment tactics.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
United Community Family Service
09.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Floater Teacher
Norwich Public Schools
03.2022 - 06.2022
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Heartland Grouphome: Contractor
Stimtas Development Group
09.2021 - 03.2022
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Supervised work of contracted employees to keep on task for timely completion.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
Bachelor of Arts - Liberal Arts And Sciences
Temple University
Philadelphia, PAMaster of Laws - Legal Studies
Washington University in St Louis
St Louis, MO05.2023
Skills
- Collaboration
- Self-motivated professional
- Leadership
- Analytical skills
- Adaptability
- Written Communication
- Reading comprehension
- Responsible
- Good telephone etiquette
- Planning and Coordination
Accomplishments
- EPIC experience
- Supervised team of 13 student members.
- Collaborated with team of 13 in the development of Black Law Students Assoc, PLD.
- General charge of the financial affairs of the group.
- Kept accurate records of these affairs.
- Handled money being received from TSG Allocations.
- Worked close with fellow student pre-law students to create and manage 5th Annual Black Excellence Gala.
- entry-level IMB SPSS experience
- CPI/CPR Trained
- Used Google Spreadsheet/Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- The Association of Black Psychologists Student Circle Chapter of Temple University
- Chosen 300
Timeline
Customer Service Representative
United Community Family Service
09.2022 - 05.2023
Floater Teacher
Norwich Public Schools
03.2022 - 06.2022
Heartland Grouphome: Contractor
Stimtas Development Group
09.2021 - 03.2022
Bachelor of Arts - Liberal Arts And Sciences
Temple University
Master of Laws - Legal Studies
Washington University in St Louis
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