SAMANTHA GARCIA

Work History

AT&T

01.2021 - Current

Drafted detailed design plans for fiber facilities to meet project and service requirements.
Addressed design challenges and evaluated alternative options to meet project requirements.
Manage and coordinate construction budgets and project management activities.
Understand and troubleshoot outside plant and maintenance technician issues and activities.
Created and analyzed fiber inventory reports to establish future placement needs.
Selected sustainable production materials in alignment with client budget parameters.
Design, select and collaborate with equipment engineer to meet end users cost and efficiency needs.
Suggested improvements to decrease cost and promote efficient use of existing fiber inventory.

AT&T

01.2012 - 01.2021

Managed team of 26 Splicing Technicians responsible for installation and maintenance of all telecommunication products and service.
Assure compliance to corporate, California State and OSHA safety and environmental laws by inspecting job site outlining concerns and corrective recommendations.
Implemented program for California regulated waste policies. Training employees, monitoring waste sites, and enforcement of California regulations.
Designed Safety programs to promote awareness, prevention and recognition.
Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
Formulated resolution to customer escalations using customer service skills and analytical nature to resolve complex issues.
Performed accident investigation to identify potential policy concerns with executive management and subordinates to share findings for prevention or policy changes.
Partnered with collective bargaining to resolve conflicts. Established work environment where bargaining regulations and benefits are maintained.
Facilitated grievance meetings regarding bargaining issues, working conditions and benefits.

AT&T

01.2002 - 01.2012

Installed, maintained, and repaired telecommunication facilities.
Provided technical support, administrative support and customer escalation resolution for field managers.
Read blueprints and schematics to advise peers and assist in troubleshooting.
Collaborate with multiple departments as lead tech during major service interruptions.
Provided peer coaching and training of new products and procedures.
Monthly compliance demonstrations to peers and management of ladder safety, pole climbing, manhole safety work, electrical awareness and testing, ergonomic and lifting safety habits.
Established 5-star customer satisfaction rating with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Proven ability to learn quickly and adapt to new situations
Worked well in team setting, providing support and guidance
Managed time efficiently in order to complete all tasks within deadlines