Samantha Garcia

• Actively supporting efforts to simplify and enhance the customer experience, while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals, using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups. Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

- Technical Support / Customer Service Representative

• Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed.
• Resolving technical issues for residential or business customers via phone or in the field, troubleshooting services like video, internet, and voice, and providing excellent customer service.
• Responsibilities include diagnosing and solving problems with network equipment, handling billing and account questions, and documenting interactions. Specific roles may focus on business networking, residential installations, and repairs.

• Work in a call center environment, providing support services via telephone and email. You will act as an advocate for our members, guests, and prospective members, helping to ensure a best-in-class customer experience.
• Your contributions receive inbound calls in a friendly manner from prospective and current members. Answer questions involving general information about Planet Fitness.
• Explain Planet Fitness policies to prospective and current members, inform prospective members of the current prices and promotions, respond to member questions and concerns in a timely and professional manner, and facilitate needed updates to members' accounts.
• Answer detailed questions regarding members' contracts and company policies.

• The Customer Service Representative (CSR) Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Also ensures the efficient and accurate entering of all requests into Logisticare system, as well as documenting complaints and issues, while providing superior customer service to members.

Essential Job Functions.

• Assist customers with transportation questions and concerns

-Schedule, modify and cancel reservations as requested. Obtain and document details of any complaints being filed. Receive and document customer concerns. Ensure that all relevant customer information is documented.

Policy Adherence.

• Attend all required meetings. Adhere to and ensures all company policies and procedures are maintained. Maintain an acceptable attendance and tardiness record.

Customer Service

• Ensure accurate trip data input
• Maintain a polite and courteous manner at all times.
• Demonstrate sincere personal commitment to producing high-quality work.
• Refer unresolved customer grievances to the designated department for further investigation and resolution.
• Promote a positive working environment