Samantha Garza
Hidalgo,TX
Summary
Driven professional with a track record of enhancing customer satisfaction. Excelled in customer service and cash handling accuracy, demonstrating strong communication and teamwork. Proven ability to foster positive engagements and maintain store standards, significantly contributing to a welcoming shopping environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
3
3
years of professional experience
Work History
Store Associate
HEB Grocery Store
05.2024 - Current
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Sales Associate
Dillards Department Store
11.2023 - 01.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Substitute Teacher
Valley View Junior High
09.2021 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Certification - Cosmetology
South Texas College
Pharr, TX12.2024
High School Diploma -
Valley View High Scool
Pharr, TX05.2020
Skills
Customer Service
Customer Assistance
Cash Handling Accuracy
Attention to Detail Focus
Organization
Team Collaboration
Store Cleanliness Maintenance
Interpersonal relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Associate
HEB Grocery Store
05.2024 - Current
Sales Associate
Dillards Department Store
11.2023 - 01.2024
Substitute Teacher
Valley View Junior High
09.2021 - 05.2022
Certification - Cosmetology
South Texas College
High School Diploma -
Valley View High Scool
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