Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Samantha Garza

Dallas,TX

Summary

Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Hardworking professional with experience assisting guest by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Hyatt place Dallas /allen
Allen, TX
03.2024 - Current
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Input and confirmed reservations for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Computed bills, collected payments and made change for guests.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Verified customer credit to establish payment method for accommodations.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.
  • Greeted customers and provided excellent customer service.
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front Desk Lead

Extended Stay America
Dallas, TX
07.2022 - 12.2023
  • Assigned rooms, issued keys, and provided information on hotel services.
  • Greeted guests and vendors to assist in navigating space.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Performed daily audits of guest accounts using computerized system.
  • Maintained an organized front desk area including lobby area and reception counter.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded promptly to customer inquiries regarding products or services offered by the organization.
  • Broke down boxes for garbage and recycling.
  • Participated in credit and collections activities.
  • Answered inquiries from guests regarding restaurants, transportation, entertainment.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Reviewed daily shift assignments for accuracy prior to start of shift.
  • Greeted and welcomed guests to the hotel.
  • Received and distributed mail, letters and packages.
  • Trained new front desk staff in customer service and telephone etiquette.
  • Processed cash payments and credit card transactions accurately and efficiently.
  • Ensured smooth check-in and check-out processes for guests by verifying reservations and payment methods.

Cashier

Specs Wine And Spirits
Plano, TX
03.2021 - 03.2022
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

High School Diploma -

Plano Senior High School
Plano, TX
06-2020

Skills

  • Hospitality management
  • Communication strategies
  • Flexibility
  • dependability
  • friendliness
  • ethical
  • Payment processing
  • Team leadership
  • Attention to detail
  • Customer service
  • Training and development
  • Phone etiquette

Languages

Spanish
Limited
English
Professional

References

References available upon request.

Timeline

Front Desk Receptionist

Hyatt place Dallas /allen
03.2024 - Current

Front Desk Lead

Extended Stay America
07.2022 - 12.2023

Cashier

Specs Wine And Spirits
03.2021 - 03.2022

High School Diploma -

Plano Senior High School

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Samantha Garza