Samantha George
Chaffee,USA
Summary
A motivated Business Administration graduate with a strong foundation in customer experience, gained through diverse roles in retail and hospitality. Highly adaptable and quick to learn, with proven strengths in customer engagement, cash handling, product knowledge, and team support. Creative, dependable, and determined, with a consistent track record of fostering positive customer relationships and contributing to smooth daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
UPK Teachers Assistant, Program Assistant
YMCA of Buffalo Niagara
Depew, NY
08.2025 - 12.2025
- Assisted the lead teacher with classroom instruction, daily activities, and lesson support in a UPK setting. Managed student check-in and check-out to ensure safety and accountability. Supported and taught educational units through engaging, age-appropriate activities while building positive relationships with children. Oversaw the afterschool UPK latchkey program, providing consistent supervision in a safe, structured, and nurturing environment.
Front Desk Agent
Hampton Inn Hornell
Hornell, NY
03.2025 - 07.2025
- Independently managed front desk operations during evening shifts as the sole on-site staff member. Performed guest check-ins and check-outs, handled guest messaging, credit card authorizations, reservations, and bookings. Provided event direction and hosted groups while maintaining property cleanliness and a welcoming, professional environment.
Customer Experience Specialist
Benzinger's Clothing Care
East Aurora, NY
07.2022 - 08.2023
- Opener, Closer, Keyholder. Maintained extensive knowledge of company products to recommend items aligned with customer needs. Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. Exhibited high energy and professionalism when dealing with clients and staff. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Business Administration
Alfred State College of Technology
Alfred, NY05-2025
Additional College Credits - English
Erie Community College
Williamsville, New York06-2023
High School Diploma - undefined
Pioneer Senior High School
Yorkshire, NY06-2022
Skills
- Issue and Complaint Resolution
- Strong Computational Skills
- Microsoft Word
- Stocking and Replenishing
- Employee Training
- Data Entry
- HR Policies and Procedures
- Marketing
- Creative teaching strategies
- Health and safety
- Customer Service
- Active and Effective Listening
- Tending and Cash Handling
- Education
Certification
- Foundations in Health and Safety Certification
- ACE's and Trauma-Informed Practice Certification
- Identifying and Responding to Anaphylaxis Certification
Accomplishments
- Knowledge Seekers Society Scholarship recipient
- Mary Lloyd-Jones Memorial Award Scholarship recipient
- Recording Secretary of a college organization
- Publicity Chairman of a college organization
- House Manager of a college organization
- Historian of a college organization
- GSA Treasurer
- Varsity Swimmer
Timeline
UPK Teachers Assistant, Program Assistant
YMCA of Buffalo Niagara
08.2025 - 12.2025
Front Desk Agent
Hampton Inn Hornell
03.2025 - 07.2025
Customer Experience Specialist
Benzinger's Clothing Care
07.2022 - 08.2023
Additional College Credits - English
Erie Community College
High School Diploma - undefined
Pioneer Senior High School
Associate of Science - Business Administration
Alfred State College of Technology