Samantha Gilgallon
Summary
Results-driven Hotel General Manager with a strong track record of leading hotel operations, maximizing profitability, and delivering exceptional guest experiences. Experienced in overseeing daily operations, developing high-performing teams, managing budgets, and driving revenue growth while maintaining high standards of service and brand excellence. Proven ability to build strong relationships with guests, employees, ownership, and vendors, with a hands-on leadership style focused on operational efficiency, team development, and consistent guest satisfaction
Overview
1
1
Certification
5
5
years of professional experience
Work History
General Manager
Home2 Suites by Hilton Ann Arbor South
Ann Arbor, MI
05.2025 - Current
- Created and managed a $4.3 million dollar budget for the hotel, created monthly forecasts, and followed up with weekly reports to ownership
- Managed 25+ employees across departments, optimizing scheduling and time-off requests to enhance operational efficiency.
- Streamlined onboarding process by coordinating interviewing, paperwork, and training for new hires to ensure smooth integration into the team.
Assistant General Manager
Hampton Inn by Hilton Ann Arbor South
Ann Arbor, MI
10.2021 - 05.2025
- Oversaw front desk staff and delivered customer service training, improving team adherence to service protocols.
- Reviewed and addressed guest reviews and third-party feedback, enhancing guest satisfaction and service quality.
- Conducted weekly inventory and placed orders, ensuring optimal stock levels for housekeeping and breakfast departments.
- Managed daily deposits for hotel operations.
Operations Manager
Hampton Inn by Hilton Ann Arbor South
Ann Arbor, Michigan
05.2021 - 10.2021
- Oversaw front desk and housekeeping departments, enhancing overall departmental performance.
- Implemented strategies to elevate scores for both departments.
- Conducted inspections of rooms to ensure compliance with Hilton's cleanliness standards.
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI05-2021
Skills
- Hotel operations
- Budget management
- Employee scheduling
- Inventory control
- Guest feedback analysis
- Training staff
Certification
- Certified Tourism Ambassador
Timeline
General Manager
Home2 Suites by Hilton Ann Arbor South
05.2025 - Current
Assistant General Manager
Hampton Inn by Hilton Ann Arbor South
10.2021 - 05.2025
Operations Manager
Hampton Inn by Hilton Ann Arbor South
05.2021 - 10.2021
Bachelor of Arts - Hospitality Business
Michigan State University