Samantha Gonzales

• Managed customer accounts and customer relationships.
• Established relationships with key customers, providing personalized service and support.
• Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
• Specialized in building strong relationships with dealers and customers, ensuring a seamless and satisfactory car buying experience
• Highly skilled in market analysis, contract negotiation, and customer service.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Partnered with SchoolsFirst Credit Union to assist member's with purchasing or selling their vehicle

• Located, negotiated and delivered the vehicle to the member's home, work or credit union
• Went over the features of each vehicle and cross-sold protection packages
• Established trust-based relationships with clientele through exceptional service, professionalism, and transparency in all transactions.
• Prepared purchased vehicles and completed final delivery checks.

• Achieved first place for the largest 30-day pipeline of $960K in North Orange County District
• Played an instrumental role in helping the branch meet sales goals
• Provided guidance and advice to customers on their financial decisions.
• Handled cash transactions accurately while ensuring compliance with internal protocols.
• Actively promoted and cross-sold bank products and services, including loans, credit cards, insurance, and investment products, to meet sales targets.
• Coached team members on sales techniques to increase client base

• Demonstrated ability to manage a team of employees and ensure successful shift operations.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Trained new employees and delegated daily tasks and responsibilities.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Trained new staff members on room service responsibilities, ensuring a seamless integration into the team.