Samantha Gonzales
Harlingen,TX
Summary
Customer-focused professional with over 10 years of experience in customer service and 3 years in management at Rodeo Dental. Proven ability to lead high-performing teams, overseeing 30 staff members and ensuring efficient daily operations for over 100 patients. Skilled in delivering exceptional service through Voice over Internet Protocol (VoIP), IP-based chat, and email platforms. Adept at streamlining communication workflows, resolving issues promptly, and fostering a patient-centric environment that drives satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
08.2024 - Current
- Verified checks to ensure authenticity and prevent fraud, while accurately recording customer information for deposit processing.
- Coordinated with client managers to secure check approvals through email communication.
- Verified check details with makers through phone calls to ensure accuracy.
Chat Support Representative
TaskUs
Harlingen, TX
01.2022 - 02.2024
- Resolved customer inquiries through multiple chat and email platforms, enhancing user satisfaction.
- Utilized Mail chimp software to address and resolve customer issues.
- Guided customers step-by-step to troubleshoot and optimize their campaign strategies.
- Leveraged Salesforce eCommerce and Shopify platforms to improve customer interactions and sales efficiency.
Office Manager
Rodeo Dental
San Benito, TX
02.2019 - 11.2021
- Coordinated treatment plans and managed insurance claims. Directed daily operations for a team of over 30 staff, efficiently handling over 100 patient interactions per day.
- Utilized dental software to optimize billing processes and create effective scheduling solutions.
- Coordinated procurement of office supplies and equipment, maintaining efficient inventory levels.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Gained expertise in dental procedures and specialties, contributing to streamlined office management.
Customer Service Representative
Concentrix
Harlingen, TX
06.2018 - 01.2019
- Handled customer inquiries and facilitated the purchase of Apple products through efficient phone support.
- Utilized various software tools to provide customers with accurate information on new Apple products.
- Processed customer orders and assisted with tax filing using TurboTax, ensuring seamless service delivery.
Customer Service, Cashier
Sears
Harlingen, TX
03.2016 - 05.2017
- Processed credit card applications and sales transactions efficiently, ensuring accuracy and customer satisfaction.
- Managed inventory and restocked shelves to maintain product availability and store organization.
- Repaired broken tools to ensure seamless customer service operations.
Cashier/Customer Service Representative
McDonald's Restaurant
Harlingen, Texas
09.2014 - 03.2016
- Handled challenging customer interactions with professionalism, maintaining composure and delivering excellent service.
- Processed drive-through orders accurately while managing cash transactions and maintaining a balanced cash drawer.
- Ensured customer satisfaction by efficiently handling inquiries and resolving issues in a fast-paced environment.
Education
High School Diploma -
Harlingen High School South
Harlingen, TX05-2015
Some College (No Degree) - Nursing
Texas State Technical College
Harlingen, TXSkills
- Customer service
- Fraud prevention
- Salesforce usage
- Email communication
- Check verification
- Inventory management
- Dental software
- Team coordination
- Billing processes
- Effective communication
- Call center experience
- Conflict resolution
- Microsoft office expertise
- Medical terminology
- Positive and professional
- Money handling
- Problem-solving
- Adaptability and flexibility
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
08.2024 - Current
Chat Support Representative
TaskUs
01.2022 - 02.2024
Office Manager
Rodeo Dental
02.2019 - 11.2021
Customer Service Representative
Concentrix
06.2018 - 01.2019
Customer Service, Cashier
Sears
03.2016 - 05.2017
Cashier/Customer Service Representative
McDonald's Restaurant
09.2014 - 03.2016
High School Diploma -
Harlingen High School South
Some College (No Degree) - Nursing
Texas State Technical College
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