SAMANTHA GONZALEZ
LOS ANGELES,USA
Summary
Assistant manager and shift lead with a strong foundation in enhancing team operations and customer satisfaction through effective communication and problem-solving. Demonstrates proficiency in managing transactions and inventory, contributing to seamless operations and customer trust. Committed to fostering a supportive and efficient work environment, leveraging skills in team collaboration and time management to drive positive outcomes.
Overview
5
5
years of professional experience
Work History
ASSISTANT MANAGER, CASHIER
United Pacific
Los Angeles, CA
03.2023 - 10.2024
- Facilitated team operations, enhancing efficiency and customer satisfaction through effective communication and problem-solving at United Pacific
- Ensured precision in handling transactions and managing inventory, contributing to seamless operations and customer trust at United Pacific
CUSTOMER REPRESENTATIVE
JCPenney
Los Angeles, CA
03.2021 - 11.2022
- Delivered exceptional customer service at JCPenney, resolving issues efficiently and enhancing customer satisfaction through active listening
- Worked closely with team members at JCPenney to ensure seamless customer experiences, fostering a supportive and communicative environment
CUSTOMER SERVICE
Pizza Hut
Downey, CA
09.2020 - 02.2021
- Delivered exceptional customer service at Pizza Hut, resolving issues promptly and enhancing customer satisfaction through effective communication
- Quickly learned Pizza Hut operations, consistently meeting customer needs and contributing to a positive team atmosphere with punctuality and dedication
CUSTOMER SERVICE
Express
Las Vegas
06.2019 - 12.2019
- Demonstrated strong communication skills and adaptability by rapidly learning customer service protocols, ensuring customer satisfaction
- Efficiently resolved customer queries, enhancing service efficiency and promoting a positive brand image through diligent work and punctuality
- Worked closely with team members to improve service delivery, fostering a supportive environment and enhancing customer experience
Education
HIGH SCHOOL DIPLOMA -
Clark High School
Las Vegas, NV05.2022
Skills
- Team Collaboration, Time Management, Problem Solving, Data Entry, Cashier (Experienced)
Languages
Spanish (Proficient).
Timeline
ASSISTANT MANAGER, CASHIER
United Pacific
03.2023 - 10.2024
CUSTOMER REPRESENTATIVE
JCPenney
03.2021 - 11.2022
CUSTOMER SERVICE
Pizza Hut
09.2020 - 02.2021
CUSTOMER SERVICE
Express
06.2019 - 12.2019
HIGH SCHOOL DIPLOMA -
Clark High School