Samantha Gonzalez
Randleman,NC
Summary
Seasoned Customer Service Representative at Rochester Midland Corporation, adept in complaint resolution and customer relations, significantly enhancing customer satisfaction. Excelled in task prioritization and conflict resolution, supporting sales growth and fostering strong client relationships. Skilled in Microsoft Outlook and maintaining a calm demeanor under pressure, consistently delivering exceptional service and driving repeat business.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Rochester Midland Corporation
Randleman, NC
08.2006 - 12.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with customers by providing personalized assistance and support.
Substitute Teacher
Randolph Community College
Asheboro, NC
03.2006 - 05.2006
Supervisor
Champagne Dye
Randleman, NC
01.2001 - 01.2003
Crew Trainer
Klaussner Furniture
Asheboro, NC
01.1997 - 01.2001
Receptionist
Speedway Collectibles
Archdale, NC
01.1993 - 01.1996
Education
Some College (No Degree) - Medical Office Billing And Coding
Randolph Community College
Asheboro, NCSkills
- Scheduling
- Account updating
- Complaint resolution
- Retail marketing
- Follow-up skills
- Calm demeanor
- Refunds processing
- International sales support
- Call center operations
- Email management
- Stress management
- Task prioritization
- Microsoft outlook
- Customer relations
- Order processing
- Conflict resolution
- Call center experience
References
References available upon request.
Timeline
Customer Service Representative
Rochester Midland Corporation
08.2006 - 12.2024
Substitute Teacher
Randolph Community College
03.2006 - 05.2006
Supervisor
Champagne Dye
01.2001 - 01.2003
Crew Trainer
Klaussner Furniture
01.1997 - 01.2001
Receptionist
Speedway Collectibles
01.1993 - 01.1996
Some College (No Degree) - Medical Office Billing And Coding
Randolph Community College
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