Samantha Goy
Life Time Fitness Inc.
Nashua,NH
7
years of professional experience
Dedicated professional with a strong background in enhancing member experiences and satisfaction. Skilled in problem resolution and strategic planning, committed to driving continuous improvement and fostering positive team dynamics.
Work History
General Manager
1 Year 5 Months- Oversaw daily operations ensuring high-quality member experiences and satisfaction.
- Managed budgets, optimizing resource allocation for operational efficiency.
- Implemented marketing strategies to enhance member engagement and retention.
- Led team training initiatives to improve service delivery and staff performance.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- YoY CMR growth averaged 20-25%
- CMR Growth comparison MARR-JUN 2024 to MAR-JUN 2026 nearly 50%. $700K to $1.2mil
- P&L Management
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Regional Center of Excellence Aquatics Leader
1 Year 6 Months- Ensured safety and compliance across all Aquatics program offerings
- Maintained accurate record keeping and certification compliance tracking for 100-200 Team members within the department
- Reviewed KPI trends daily to ensure optimal department performance
- Focused on qualitative results over quantitative which drove the program to grow 384% in revenue over the span of 3 years.
- Achieved #1 ranking in company across 150+ locations for over a year based on KPIs and performance
- Assisted and helped develop struggling aquatics departments in other states with using same practices implemented at this location that were successful for growth.
- Part of a cohort of mentors within the company identified as 'Center of Excellence' Leaders paired with struggling departments to aid in recovery and growth.
Aquatics Leader
4 Years 1 Month- Led aquatics team in implementing safety protocols and training programs.
- Developed and managed swim lesson curriculum to enhance participant engagement.
- Coordinated scheduling for aquatic events, optimizing resource allocation and staff assignments.
- Monitored operational efficiency of pool facilities, recommending improvements to maintenance procedures.
- Collaborated with management on budget planning, ensuring alignment with operational goals and resource needs.
- Boosted team morale through effective communication, staff recognition, and fostering a positive work atmosphere.
- Maximized use of available resources by developing innovative programming ideas to cater to different age groups or skill levels within the community.
- Streamlined lifeguard scheduling for optimal coverage during peak hours, ensuring a safe environment for patrons.
- Managed budget expenditures to ensure financial stability while maintaining high-quality aquatics facilities and programs.
- Maintained cleanliness standards throughout the facility contributing towards a welcoming environment for members and guests alike.
- Championed continuous improvement by staying updated on industry trends and incorporating best practices into the daily operations of the aquatics department.
- Collaborated with other department managers to create cross-functional initiatives that benefited the entire organization.
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
- Developed successful marketing strategies to increase membership sales and drive revenue growth for aquatic programs.
- Facilitated hiring, training and evaluation of staff.
- Monitored workers for performance, professionalism and service quality.
Education
Associate of Science - Health Information Management
Skills
Budget oversight
KPI analysis
Operational efficiency
Quality management
Risk management
Problem resolution
Time management
Leadership and team building
Customer relations
Timeline
General Manager
Life Time Fitness Inc.
02.2025 - 07.2026Read More
Regional Center of Excellence Aquatics Leader
Life Time Fitness Inc.
08.2023 - 02.2025Read More
Aquatics Leader
Life Time Fitness Inc.
07.2019 - 08.2023Read More
Manchester Community College
Associate of Science from Health Information Management
Read More