Samantha Greco
Apollo Beach
Summary
Professional offering many years assisting customers and supporting sales process. Actively listened to requests and concerns to provide targeted options and solutions. Highly successful at quickly and effectively addressing issues on first attempt to boost customer service ratings.
Overview
16
16
years of professional experience
Work History
Customer Specialist
CarMax
Bradenton
08.2025 - Current
- Assisted customers in understanding vehicle options and features.
- Provided support during vehicle appraisal and purchasing processes.
- Coordinated test drives and ensured customer satisfaction throughout.Guided customers through the car buying and selling process, delivering a transparent, no-pressure experience
- Evaluated vehicles and explained offers clearly, helping customers make informed decisions
- Consistently met or exceeded sales and customer satisfaction goals
- Built strong relationships with customers, resulting in repeat business and referrals
- Collaborated with team members to ensure smooth transactions from appraisal to final sale
Parts Associate
CarMax
Garland
11.2018 - 07.2025
- Managed inventory of automotive parts, ensuring accurate stock levels and timely restocking
- Assisted technicians and customers in identifying and sourcing correct parts quickly
- Processed orders, returns, and warranty claims with high accuracy
- Maintained organized storage system, improving efficiency in locating parts
- Coordinated with vendors and internal departments to reduce delays in service repairs
Auto Mechanic Assistant and business office
Custom Auto and Truck
Garden City
05.2010 - 10.2018
- Assisted mechanics with routine vehicle maintenance and repairs.
- Maintained tools and equipment in safe working condition.
- Organized parts and supplies for efficient workflow in the shop.
- Handled billing and invoicing
- Answered calls and directed inquiries
- Scheduled appointments
- Maintained records
Education
Bachelor of Arts - Advertising
Fashion Institute of Technology
New York, NYSkills
- Customer service
- Vehicle appraisal
- Vehicle evaluation
- Inventory management
- Parts ordering
- Problem solving
- Team collaboration
Timeline
Customer Specialist
CarMax
08.2025 - Current
Parts Associate
CarMax
11.2018 - 07.2025
Auto Mechanic Assistant and business office
Custom Auto and Truck
05.2010 - 10.2018
Bachelor of Arts - Advertising
Fashion Institute of Technology