Samantha Gruenberg
Raleigh,NC
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
Work History
Pet Stylist
Petsmart
Raleigh, NC
11.2021 - Current
- Scheduled appointments and established relationships with clientele
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Washed, cut, and styled dog fur
- Understood dog body language.
- Demonstrated proper handling techniques when working with animals.
- Assisted in the training of new staff members in proper procedures for handling animals during grooming sessions.
Sales Associate
Tillys
Newark, DE
04.2021 - 11.2021
- Mentored new cashiers and employees
- Adhered to all store policies, rules, and regulations
- Maintained up to date knowledge of all retail promotions.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Merchandise Associate
Home Goods
Newark, DE
03.2021 - 04.2021
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Assisted customers in locating desired items and provided advice on product features.
- Strategically placed items in order to maximize purchases.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
Front Desk Associate
Massage Envy
Rocky Point, NY
07.2019 - 02.2021
- Kept records of customer interactions and transactions
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Boosted sales revenue by skillfully promoting memberships and products.
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
Education
BS - Wildlife ecology and conservation
University of Delaware
Newark05.2023
Skills
- Microsoft Office
- Human and Animal Safety
- Critical Thinking
- Customer Service
- Inbound and Outbound Calling
- Negotiation
- Stocking and Replenishing
- Sales Knowledge
- Dog Grooming
- Maintaining Client Records
- Appointment Scheduling
- Sanitation Procedures
- Animal Handling
References
References available upon request.
Timeline
Pet Stylist
Petsmart
11.2021 - Current
Sales Associate
Tillys
04.2021 - 11.2021
Merchandise Associate
Home Goods
03.2021 - 04.2021
Front Desk Associate
Massage Envy
07.2019 - 02.2021
BS - Wildlife ecology and conservation
University of Delaware