Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
Samantha Guevara

Samantha Guevara

Houston,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Lupe Tortilla
08.2022 - 04.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Manager

Dirty Al's Bayou Grill Mcallen Tx
09.2016 - 05.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Los Fresnos High School
Los Fresnos, TX
01-2009

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • High-volume dining

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

Spanish
Native or Bilingual

Interests

  • Reading
  • Fundraising Events
  • I enjoy helping others and giving back to the community
  • Enjoy participating in high intensity interval training for overall physical and mental well-being
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends
  • Personal Development and Self-Improvement

Timeline

Server

Lupe Tortilla
08.2022 - 04.2024

Manager

Dirty Al's Bayou Grill Mcallen Tx
09.2016 - 05.2020

High School Diploma -

Los Fresnos High School

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Samantha Guevara