Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Gusoff

Fort Walton Beach,FL

Summary

Dynamic small business owner with a proven track record at Emerald Coast Harley-Davidson, excelling in customer relations and relationship building. Committed to enhancing team collaboration and driving sales through exceptional communication and service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

22
22
years of professional experience

Work History

Owner

Emerald Coast Harley-Davidson
09.2014 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Organized and attended special events to showcase products, network with other businesses and attract new customers.

Hairstylist

Breathe Salon (Aveda)
02.2011 - 12.2011
  • Delivered exceptional haircuts and styling services, ensuring client satisfaction and repeat business.
  • Trained staff on product knowledge and usage, boosting retail sales of hair care products.
  • Developed personalized hairstyle recommendations based on client preferences and facial features, enhancing customer experience.
  • Maintained compliance with health and safety standards, ensuring a safe environment for clients and staff.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Counted and documented opening and closing cash amounts daily.

Internet Motorcycle Sales

New Orleans Harley-Davidson
11.2010 - 01.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Motorcycle Apparel Sales

New Orleans Harley-Davidson
08.2007 - 10.2010
  • Enhanced customer experience through personalized service and product recommendations.
  • Maintained up-to-date knowledge of industry trends and merchandise to drive sales.
  • Collaborated with team members to achieve store goals and optimize inventory management.
  • Trained new associates on sales techniques and company policies for improved performance.
  • Fostered a positive work environment by mentoring peers and promoting teamwork among staff.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.

Office Manager

ABA Rentals/Uhaul
09.2003 - 07.2007
  • Streamlined office operations by implementing new filing and organization systems.
  • Oversaw inventory management, maintaining supplies to support uninterrupted office functions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Pearl River High School
Pearl River, Louisiana
05-2005

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

Emerald Coast Harley-Davidson
09.2014 - Current

Hairstylist

Breathe Salon (Aveda)
02.2011 - 12.2011

Internet Motorcycle Sales

New Orleans Harley-Davidson
11.2010 - 01.2011

Motorcycle Apparel Sales

New Orleans Harley-Davidson
08.2007 - 10.2010

Office Manager

ABA Rentals/Uhaul
09.2003 - 07.2007

Pearl River High School

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Samantha Gusoff