Samantha Gutheridge
YAKIMA,WA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
2009
2009
years of post-secondary education
Work History
Manger/Driver
Dominos's Pizza
YAKIMA, Washington
04.2020 - Current
- Managed daily operations of pizza production and delivery systems.
- Trained and mentored staff on customer service and food safety practices.
- Oversaw inventory management, ensuring stock levels met demand efficiently.
- Coordinated staff schedules to optimize productivity during peak hours.
- Ensured compliance with health regulations and company policies consistently.
- Facilitated communication between teams to improve workflow and service delivery.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Crew Member
St Joes Bingo Hall
Union, Washington
10.2019 - 03.2020
- Assisted customers with game inquiries and ticket purchases.
- Managed cash register and processed transactions accurately.
- Maintained cleanliness and organization of gaming areas and facilities.
Cook
Miners restaurant
Union, Washington
02.2019 - 10.2019
- Prepared diverse menu items following established recipes and standards.
- Maintained cleanliness and organization of kitchen areas and equipment.
- Operated kitchen equipment including grills, ovens, and fryers safely.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Education
Stanton Academy
YAKIMA, WashingtonSkills
- Staff training
- Customer service standards
- Team collaboration
- Scheduling optimization
- Performance monitoring
- Problem solving
- Effective communication
- Conflict resolution
- Leadership development
- Time management
- Customer service
- Staff management
- Team leadership
- Shift scheduling
- Task delegation
- Verbal and written communication
- Coaching and mentoring
- Goal setting
- Complex Problem-solving
References
References available upon request.
Timeline
Manger/Driver
Dominos's Pizza
04.2020 - Current
Crew Member
St Joes Bingo Hall
10.2019 - 03.2020
Cook
Miners restaurant
02.2019 - 10.2019
Stanton Academy