Samantha Guzman
Murfreesboro,United States
Summary
Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Workwear Outfitters
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Style Consultant
Target
06.2020 - 04.2022
- Analyzed suitable colors, cuts and designs for clients outfits, jewelry and makeup.
- Helped clients create new outfits with existing clothing and accessories.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Drove brand awareness by organizing display setups and assisting in merchandising.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05.2020
Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Call center experience
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Workwear Outfitters
04.2022 - Current
Style Consultant
Target
06.2020 - 04.2022
High School Diploma -
Oakland High School
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