Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

SAMANTHA HAGELIN

Waterford,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Director of Luxury Estates

Global Luxury Group
02.2025 - Current
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

Server

J. Alexander's Restaurant
01.2018 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Executed top-notch customer service and assistance for multiple guests at the same time.
  • Bolstered client satisfaction by providing attentive customer service during events.
  • Trained new workers in sales, customer service, and safety.
  • Increased customer service ratings through personable service.
  • Grew repeat client base through effective marketing and customer service.
  • Provided extraordinary customer service to clients.
  • Increased repeat business by delivering exceptional customer service experiences consistently.
  • Provided exceptional customer service by addressing diner concerns promptly and professionally.

Front Desk Medical Receptionist

Cardiovascular Associates
02.2015 - 01.2017
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Prep Cook/Lead Line Cook

Kruse & Muer
12.2005 - 01.2017
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Trained and assisted new kitchen staff members.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Contributed to menu development, incorporating seasonal ingredients for freshness and variety.
  • Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
  • Strengthened supplier relations by accurately tracking and reporting ingredient usage patterns.
  • Supported waste reduction initiatives, creatively repurposing leftover ingredients.
  • Played key role in special events catering, ensuring high-quality food production under pressure.

Education

No Degree -

Oakland Community College
Auburn Hills, MI

High School Diploma -

Pontiac Northern High
Pontiac, MI
05-2008

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Team management
  • People management
  • Telephone skills
  • Time management
  • Organization skills
  • Data entry
  • Customer and client relations
  • Office administration

Timeline

Director of Luxury Estates

Global Luxury Group
02.2025 - Current

Server

J. Alexander's Restaurant
01.2018 - 02.2025

Front Desk Medical Receptionist

Cardiovascular Associates
02.2015 - 01.2017

Prep Cook/Lead Line Cook

Kruse & Muer
12.2005 - 01.2017

No Degree -

Oakland Community College

High School Diploma -

Pontiac Northern High

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SAMANTHA HAGELIN