Samantha Hancock
Lincolnton,NC
Summary
Experienced restaurant manager with a strong background in team supervision and customer service excellence. Recognized for enhancing operational workflows and training staff to deliver exceptional dining experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Fresh Chef Kitchen
11.2025 - Current
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained staff on food safety standards and customer service excellence.
- Supervised kitchen and front-of-house teams to optimize workflow efficiency.
- Implemented inventory control procedures to minimize waste and reduce costs.
- Coordinated staff schedules to meet peak service demands effectively.
- Assisted in creating promotional events to boost restaurant visibility and sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Server
Fresh Chef Kitchen
06.2020 - 11.2025
- Delivered exceptional customer service, ensuring satisfaction through prompt and attentive interactions.
- Managed multiple tables efficiently during peak hours, optimizing workflow and enhancing guest experience.
- Trained new staff on menu offerings and service standards, fostering a knowledgeable team environment.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
Education
High School Diploma -
North Lincoln High School
Lincolnton, NCSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Complaint resolution
- Food service background
- Staff scheduling
- Adaptable
- Menu development
- Supervisory skills
- Recruitment
- Kitchen equipment operation and maintenance
- Catering coordination
- Labor and food cost control
- Full service restaurant background
- Menu pricing
- Inventory management
- Training and onboarding
- Money handling
Timeline
Restaurant Manager
Fresh Chef Kitchen
11.2025 - Current
Server
Fresh Chef Kitchen
06.2020 - 11.2025
High School Diploma -
North Lincoln High School