Samantha Hardiman
Rossville
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
Work History
Store Manager
Majors Management
Chattanooga
06.2023 - Current
- Supervised daily store operations and ensured compliance with company standards.
- Managed inventory levels and organized stock to optimize product availability.
- Trained and mentored staff on customer service best practices and sales techniques.
- Conducted regular staff meetings to communicate goals and address concerns effectively.
- Implemented promotional displays to enhance product visibility and attract customers.
- Monitored sales performance and identified opportunities for improvement strategies.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Collaborated with upper management on store policies and operational improvements.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Circle K
Ringgold
08.2018 - 06.2023
- Supervised daily store operations and ensured compliance with company standards.
- Managed inventory levels and organized stock to optimize product availability.
- Trained and mentored staff on customer service best practices and sales techniques.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
Front Desk Agent
Motel 6 Hotel
Eskridge
08.2018 - 07.2019
- Managed guest check-ins and check-outs efficiently.
- Provided exceptional customer service to enhance guest experiences.
- Handled reservations using hotel booking systems accurately.
Cook
McDonald's
Chattanooga
12.2017 - 06.2018
- Prepared and cooked menu items according to company standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated kitchen equipment safely and efficiently during busy service hours.
Housekeeper and cook
Siskins hospital
Chattanooga
10.2013 - 11.2017
- Maintained cleanliness of patient rooms and common areas daily.
- Disinfected surfaces using hospital-grade cleaning solutions effectively.
- Organized and restocked cleaning supplies in designated areas.
- Reported maintenance issues to appropriate departments promptly.
- Followed infection control guidelines to promote a safe environment for patients.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
G.E.D
Ringgold, GASkills
- Inventory management
- Sales performance monitoring
- Visual merchandising
- Cash handling
- Employee training
- Team leadership
- Effective communication
- Problem solving
- Customer service excellence
- Recruitment and hiring
Timeline
Store Manager
Majors Management
06.2023 - Current
Store Manager
Circle K
08.2018 - 06.2023
Front Desk Agent
Motel 6 Hotel
08.2018 - 07.2019
Cook
McDonald's
12.2017 - 06.2018
Housekeeper and cook
Siskins hospital
10.2013 - 11.2017
G.E.D