Samantha Hendrickson
Owasso
Summary
Strategic Business Office Director with over 15 years in operations management and financial oversight. Expert in implementing policies that improve efficiency and compliance while enhancing revenue cycle management. Skilled in budgetary oversight, data analysis, and process improvement, driving financial performance and streamlined operations.
Overview
36
36
years of professional experience
Work History
Business Office Director
The Orthopaedic Center
Tulsa
12.2019 - Current
- Oversaw office operations to ensure efficient service delivery and patient care.
- Managed budgetary planning and financial reporting for departmental needs.
- Coordinated staff schedules to optimize workflow and enhance productivity.
- Implemented new policies to improve administrative processes and compliance.
- Trained team members on best practices in office management and patient interaction.
- Evaluated operational procedures to identify areas for improvement and efficiency gains.
- Assisted in strategic planning initiatives to align with organizational goals and growth.
- Managed revenue cycle operations to enhance billing processes and collections.
- Collaborated with clinical staff to ensure accurate coding and documentation.
- Analyzed financial reports to identify trends and improvement areas.
- Implemented process improvements to streamline claims submissions and denials.
- Led cross-functional meetings to discuss revenue cycle performance and strategies.
- Oversaw patient accounts receivable to minimize outstanding balances effectively.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Generated reports detailing key metrics such as days in accounts receivable, denial rate.
- Implemented new policies and procedures for streamlining workflow processes within the revenue cycle department.
- Monitored revenue and compared to targets to address variances and resolved actual-to-budget variances.
- Provided technical support for software systems used in the revenue cycle management process.
- Analyzed and reported on billing cycle data to inform management.
- Coordinated between various departments such as front desk staff, medical coders and billers.
- Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
- Performed data analysis to identify trends in denials or rejections from payers and develop strategies for resolution.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Revenue Cycle Account Manager
Pulse Systems EHR/AR Software
Tulsa
02.1990 - 11.2019
- Managed client accounts for EHR and AR software solutions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Built strong relationships with healthcare providers and staff.
- Renewed existing accounts by building relationships with clients.
- Coordinated software implementation and training sessions for users.
- Resolved client inquiries and technical issues efficiently.
- Assisted customers with technical issues.
- Provided ongoing support during system updates and upgrades for clients.
- Prepared monthly financial statements for each account.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
Skills
- Office administration
- Revenue cycle management
- Business administration
- Financial reporting
- Budget planning
- Regulatory compliance
- Data analysis
- Client relationship management
- Performance evaluation
- Accounts receivable operations
- Account reconciliation
- Team building
Timeline
Business Office Director
The Orthopaedic Center
12.2019 - Current
Revenue Cycle Account Manager
Pulse Systems EHR/AR Software
02.1990 - 11.2019