SAMANTHA HENLEY
Kingsville
Summary
Diligent Secretary with a proven ability to cultivate strong professional relationships with clients, staff, and business associates. Recognized as a supportive and focused team player, consistently demonstrating a proactive approach to administration while maintaining exceptional attention to detail. Expertise in delivering friendly and efficient service to coworkers and customers enhances overall workplace productivity and satisfaction. Committed to fostering a collaborative environment that drives team success.
Overview
16
16
years of professional experience
Work History
Universal Teller/Relationship Banker
First CommunityBank
Kingsville, TX
04.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
- Assisted customers with account inquiries, providing effective solutions and enhancing satisfaction.
- Maintained cash drawer integrity through diligent counting and balancing practices.
- Facilitated communication between departments to streamline service delivery for clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Secretary
JR's Wall to Wall
Lodi
01.2016 - 03.2020
- Processed documents and materials for dissemination to appropriate parties.
- Leveraged and compiled data effectively utilizing key information to gain insight and improve decision-making.
- Provided technical support to personal.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Contacted vendors to follow up on late invoices.
- Processed invoice payments and recorded information in account database.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Reported project progress, site problems and labor status to supervisors.
- Created work crew schedules and delegated assignments.
- Ensured that materials used in the construction process conformed to industry standards.
- Verified and reviewed personnel applications.
- Monitored job site parts and equipment.
Cashier Team Lead
American Eagle Outfiters
Vacaville, CA
01.2012 - 01.2015
- Built and maintained productive relationships with employees.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Managed scheduling, payroll, and time off requests for team members.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Provided assistance to personal submitting supporting documents and ensuring completed forms such as tax certificates, health benefits package, etc.
- Conducted new employee orientations.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Counted and balanced cashier drawers.
- Assisted cashiers with resolving customer complaints and inquiries.
- Screened applicants for hire and assisted with training individuals for cashier positions.
- Maintained work area and kept cash drawer organized.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Front Desk Agent
Hampton Inn Suites
Lodi, CA
01.2010 - 01.2012
- Input and confirmed reservations for guests.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Provided information about hotel amenities, services, and local attractions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Provided excellent customer service while upholding company policies.
- Input customer data into reservation systems and updated to reflect room changes.
- Issued room keys and escort instructions to bellhops.
- Posted incidental charges to ledgers, manually or by using computers.
- Managed cash drawer responsibly throughout shift.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Supervised daily operations of hotel front desk in absence of manager.
- Responded to inquiries and room requests made online, by phone and via email.
- Coordinated with internal departments to handle wide range of guest needs.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Maintained cleanliness of lobby area at all times.
- Assisted guests at check-in, providing information on various services within hotel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Facilitated successful front desk operations for high-volume hotel.
- Resolved customer complaints promptly and courteously.
- Arranged tours, taxis or restaurant reservations for customers.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
Expeditor
Chilis Resturant
Lodi, CA
01.2010
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Traced missing material and shipments through vendor and customer communications.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Monitored inventory levels for accuracy and restocked when necessary.
- Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
- Entered information into system to update status reports.
Education
Associate of Arts - Criminal Jusitce
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Tokay High School
Lodi, CA05-2008
Skills
- Meeting Coordinator
- Expense management
- Payroll systems administration
- Supply chain oversight
- Supervising office staff
- Administrative and Technical support
- Customer Service
- Effective decision making
Languages
English
Spanish
Timeline
Universal Teller/Relationship Banker
First CommunityBank
04.2025 - Current
Secretary
JR's Wall to Wall
01.2016 - 03.2020
Cashier Team Lead
American Eagle Outfiters
01.2012 - 01.2015
Front Desk Agent
Hampton Inn Suites
01.2010 - 01.2012
Expeditor
Chilis Resturant
01.2010
Associate of Arts - Criminal Jusitce
San Joaquin Delta College
High School Diploma -
Tokay High School