Samantha Hernandez
Atlanta,GA
Summary
Motivated and customer-focused bartender with a strong background in sales and marketing, through a BBA in Marketing and Professional Sales. Experienced in high-volume service environments, skilled in upselling, and adept at fostering positive guest experiences to drive revenue. Strong proficiency in CRM systems, customer-centered selling, and data analysis tools such as Tableau, Python, and IBM Cognos. Seeking a role where I can leverage my sales expertise, hospitality skills, and business acumen to enhance both customer satisfaction and profitability in a dynamic bar or restaurant setting.
Overview
6
6
years of professional experience
Work History
VIP Server
Thirty Bar
Buckhead, GA
11.2023 - Current
- Ensured that all orders were accurately taken and delivered to customers in a timely manner
- Provided a high level of customer service to up to 100 patrons per evening.
- Responsible for training new hires
- Contributed to table turnover by 18%
VIP Server
Red Martini
Buckhead, GA
01.2023 - 08.2024
- Provided excellent customer service and product knowledge to up to 100 patrons per evening
- Responded promptly to customer inquiries or complaints in a professional manner
- Up-sold specialty drinks to generate higher revenue
- Had a return rate of 30% with returning customers
Front Desk coordinator
Dermani Medspa
Dunwoody, GA
10.2023 - 02.2024
- Performed data entry into computer systems to maintain accurate records of customer information
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity
Bartender
Dive Bar
Buckhead, GA
10.2022 - 12.2023
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Assisted in setting up the bar for service shift.
- Made friendly conversation with customers to provide enjoyable bar experience.
In-Home Nanny
Private Residence
Roswell, Georgia
08.2019 - 08.2023
- Responsible for the care and wellbeing of 3 children under the ages of 10
- Implemented daily routines to foster a structured and nurturing environment.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
Bartender
Stagecoach/Misfits
Buckhead, GA
08.2020 - 10.2022
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Processed payments accurately and efficiently with POS system.
Education
BBA - Marketing And Professional Sales Minor: Spanish
Kennesaw State University
Kennesaw, GA12.2025
Skills
- Microsoft Office 365
- Canva
- Tableau
- IBM Cognos
- Python
- Statista
- Nimble CRM
- Customer Centered Selling
- Verbal communication
- Professionalism
- Negotiation
References
References available upon request.
Timeline
VIP Server
Thirty Bar
11.2023 - Current
Front Desk coordinator
Dermani Medspa
10.2023 - 02.2024
VIP Server
Red Martini
01.2023 - 08.2024
Bartender
Dive Bar
10.2022 - 12.2023
Bartender
Stagecoach/Misfits
08.2020 - 10.2022
In-Home Nanny
Private Residence
08.2019 - 08.2023
BBA - Marketing And Professional Sales Minor: Spanish
Kennesaw State University
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