Lani Bracamontes
Chicago,IL
Summary
Professional with extensive experience as a VIP Service, delivering exceptional customer service and personalized experiences. Proven ability to thrive in high-volume environments, leveraging expert troubleshooting and bilingual communication skills to enhance guest satisfaction. Recognized for crafting memorable moments and fostering strong customer relationships.
Overview
7
7
years of professional experience
Work History
VIP Server
Polekatz
11.2022 - Current
- Provided exceptional customer service to VIP guests, ensuring a memorable experience.
- Monitored guest preferences, offering personalized recommendations to enhance their experience.
- Resolved customer inquiries and complaints promptly to maintain high service quality.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
Local Store Marketer
Texas Roadhouse
02.2025 - 09.2025
- Developed and executed local marketing strategies to enhance brand awareness and customer engagement.
- Collaborated with management to identify target markets and tailor campaigns accordingly.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Enhanced brand visibility within the local community by establishing strategic partnerships with nearby businesses.
Head Bartender
La Luna
01.2019 - 12.2020
- Crafted and served a diverse range of cocktails and beverages, ensuring high standards of quality and presentation.
- Collaborated with kitchen staff to synchronize food and drink orders for timely delivery to customers.
- Resolved customer complaints effectively, maintaining positive relationships and promoting repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Dr. Hector Major P. Garcia
Chicago, IL06-2013
Skills
- Expert troubleshooting
- High volume bar and fast pace floor service
- Exceptional customer service
- Bilingual
Timeline
Local Store Marketer
Texas Roadhouse
02.2025 - 09.2025
VIP Server
Polekatz
11.2022 - Current
Head Bartender
La Luna
01.2019 - 12.2020
High School Diploma -
Dr. Hector Major P. Garcia