Summary
Overview
Work History
Education
Skills
Timeline
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Nikki McClung

Fredericksburg,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

VIP Server

BTF3, LLC
Richmond, VA
06.2021 - Current
  • Cultivate warm relationships with regular customers.
  • Work with POS system to place orders, manage bills and handle complimentary items.

Collections Specialist

PROSPECT WATERPROOFING
Sterling, VA
04.2018 - 10.2021
  • Reach out for past due contract billing as well as past due service invoices
  • Process credit card payments Occasionally post funds to the appropriate jobs.

Store Manager

TITLEMAX
Woodbridge, VA
12.2017 - 04.2018
  • Manage store and employees Process loan applications for title loans Perform DMV title audits
  • Open/close the store Manage funds for the bank deposit Process payments on loans

Photographer

PORTRAIT INNOVATIONS
Fredericksburg, VA
10.2016 - 12.2016
  • Seasonal position Family and single person portraits Sell packages to customers for their photos
  • Upselling add-ons to include canvases, coffee mugs, etc.

Assistant

PROSPECT WATERPROOFING COMPANY
Sterling, VA
04.2015 - 08.2015
  • Process new jobs awarded to the company and create job folders Request warranties and send to clients Filing as needed

Bank Teller

CAPITAL ONE
Dumfries, VA
08.2014 - 04.2015
  • Process cash and check deposits for customers Process withdrawals Upselling for different accounts to include savings, IRA, etc.

Service Coordinator

PROSPECT WATERPROOFING COMPANY
Sterling, VA
04.2014 - 08.2014
  • Coordinate service for clients experiencing leaks at their commercial properties Schedule service crews Complete invoices for leak investigations Filing as needed

Sales Associate

BEST BUY
Richmond, VA
06.2012 - 03.2014
  • Assist customers with shopping Upsell complimentary products Assist with front end cash registers as necessary

Nanny/Babysitter

N/A
Richmond, VA
02.2012 - 06.2012
  • Provide care for 18 month old with special needs Perform household duties including meal prep and cleaning Occasional grocery shopping for the family

Accounting Staff/Cashier

WEGMANS
Fredericksburg, VA
04.2010 - 02.2012
  • Close out cash registers for the store at the end of the night Audit cash registers at random Oversee
  • DUNBAR cash drop/pick-up Assist on front end registers as necessary

Education

Bachelor of Science (B.S - Alternative Medicine

Everglades University

Skills

  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Credit Card Payment Processing

Timeline

VIP Server

BTF3, LLC
06.2021 - Current

Collections Specialist

PROSPECT WATERPROOFING
04.2018 - 10.2021

Store Manager

TITLEMAX
12.2017 - 04.2018

Photographer

PORTRAIT INNOVATIONS
10.2016 - 12.2016

Assistant

PROSPECT WATERPROOFING COMPANY
04.2015 - 08.2015

Bank Teller

CAPITAL ONE
08.2014 - 04.2015

Service Coordinator

PROSPECT WATERPROOFING COMPANY
04.2014 - 08.2014

Sales Associate

BEST BUY
06.2012 - 03.2014

Nanny/Babysitter

N/A
02.2012 - 06.2012

Accounting Staff/Cashier

WEGMANS
04.2010 - 02.2012

Bachelor of Science (B.S - Alternative Medicine

Everglades University
Nikki McClung