Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
VIP Server
BTF3, LLC
Richmond, VA
06.2021 - Current
Cultivate warm relationships with regular customers.
Work with POS system to place orders, manage bills and handle complimentary items.
Collections Specialist
PROSPECT WATERPROOFING
Sterling, VA
04.2018 - 10.2021
Reach out for past due contract billing as well as past due service invoices
Process credit card payments Occasionally post funds to the appropriate jobs.
Store Manager
TITLEMAX
Woodbridge, VA
12.2017 - 04.2018
Manage store and employees Process loan applications for title loans Perform DMV title audits
Open/close the store Manage funds for the bank deposit Process payments on loans
Photographer
PORTRAIT INNOVATIONS
Fredericksburg, VA
10.2016 - 12.2016
Seasonal position Family and single person portraits Sell packages to customers for their photos
Upselling add-ons to include canvases, coffee mugs, etc.
Assistant
PROSPECT WATERPROOFING COMPANY
Sterling, VA
04.2015 - 08.2015
Process new jobs awarded to the company and create job folders Request warranties and send to
clients Filing as needed
Bank Teller
CAPITAL ONE
Dumfries, VA
08.2014 - 04.2015
Process cash and check deposits for customers Process withdrawals Upselling for different
accounts to include savings, IRA, etc.
Service Coordinator
PROSPECT WATERPROOFING COMPANY
Sterling, VA
04.2014 - 08.2014
Coordinate service for clients experiencing leaks at their commercial
properties Schedule service crews Complete invoices for leak investigations Filing as needed
Sales Associate
BEST BUY
Richmond, VA
06.2012 - 03.2014
Assist customers with shopping Upsell complimentary products Assist with front end cash
registers as necessary
Nanny/Babysitter
N/A
Richmond, VA
02.2012 - 06.2012
Provide care for 18 month old with special needs Perform household duties including meal prep
and cleaning Occasional grocery shopping for the family
Accounting Staff/Cashier
WEGMANS
Fredericksburg, VA
04.2010 - 02.2012
Close out cash registers for the store at the end of the night Audit cash registers at random Oversee
DUNBAR cash drop/pick-up Assist on front end registers as necessary