Samantha Hernandez

Achieved store sales growth and key performance indicators through expert in-store selling and seamless omnichannel execution.

Developed a skilled, customer-oriented team by recruiting, training, and coaching store associates.

Streamlined inventory processes, optimized shipment handling, managed payroll scheduling, and upheld store standards.

Reduced losses by enforcing cash control, implementing safety protocols, and executing effective loss prevention procedures.

• Trained and motivated team to make sales the first month I took on store in October we increased MTD sales by 4% .

Leadership and Staff Management

• Hired, trained, and supervised a team of 10+ retail associates and assistant managers.
• Created weekly staff schedules to balance store coverage with labor budgets.
• Conducted performance reviews and coached staff to improve sales and service.

Sales and Financials

• Managed annual store budgets and controlled operating expenses.
• Tracked daily and monthly sales goals to increase store revenue.
• Handled daily cash registers, deposits, and financial reporting.

Customer Service

• Resolved customer complaints and tricky issues with a positive attitude.
• Trained staff on product knowledge and high customer service standards.
• Maintained a clean, safe, and welcoming store environment.

Inventory and Operations

• Tracked stock levels and ordered new products before items ran out.
• Managed product displays and store layouts to boost sales.
• Opened and closed the store securely following safety rules.

LEAP