Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
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Samantha Herron

Canastota,NY

Summary

Results-driven business owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations while maintaining excellent customer service.

Overview

21
21
years of professional experience

Work History

Business Owner/Operator

Heckled Hen LLC
Manlius, NY
09.2007 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Employed prompt decision-making and in-depth research to resolve issues.

Lead Manager

The Disney Store
Syracuse, NY
10.2007 - 09.2012
  • Set overall vision and provided team leadership.
  • Measured team performance and reported metrics to leadership team members.
  • Provided supportive link between external customers and internal operations.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Used retail sales expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service/ Front End Manager

The Fresh Grocer
Philadelphia , PA
10.2006 - 07.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Handled and balanced each cashier's register till and performed daily banking deposits.

Education

Biology

Philadelphia University
Philadelphia, PA

NYS Regents Diploma - General Studies

Fayetteville-Manlius Senior High School
Manlius, NY
06.2003

Skills

  • Strategic Planning
  • Management Team Leadership
  • Approachable and Outgoing
  • Customer Needs Assessments
  • Solution Innovation
  • Customer Complaint Resolution
  • Customer Service and Assistance
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure

Volunteering

  • PTO Treasurer and Past President at Holy Cross School DeWitt, NY.
  • Holy Cross School annual dinner auction organizer and solicitation chair.

Timeline

Lead Manager

The Disney Store
10.2007 - 09.2012

Business Owner/Operator

Heckled Hen LLC
09.2007 - Current

Customer Service/ Front End Manager

The Fresh Grocer
10.2006 - 07.2007

Biology

Philadelphia University

NYS Regents Diploma - General Studies

Fayetteville-Manlius Senior High School
Samantha Herron