Samantha High
Mount Gilead,Ohio
Summary
Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
911 Dispatcher
Morrow County Sheriff's Office
Mount Gilead, Ohio
06.2024 - Current
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Provided pre-arrival instructions to callers in life threatening situations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
Education
High School Diploma -
Northmor
Galion,oh06-2016
High School Diploma -
Pioneer Career And Technology
Shelby, OH05-2016
Skills
- Map reading skills
- Information intake
- Police and fire procedures
- Computer-aided dispatching
- Computer-based dispatch systems
- Police department procedures
- Computer skills
- Call control techniques
- Information documentation
- Works Well Under Pressure
- Crisis management
- Basic life support
- Multitasking and prioritization
- Active listening
- Call management
- Emergency assessment
- Decision-making
Certification
- CPR Certified
- First Aid Certified
- Leadership
- OPOTA Certified
- Triage
- Emergency Medical Dispatcher
- FEMA Courses 100,200,365,700, and 800
Timeline
911 Dispatcher
Morrow County Sheriff's Office
06.2024 - Current
High School Diploma -
Northmor
High School Diploma -
Pioneer Career And Technology
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