Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Samantha Hillistad

Chicago,IL

Summary

Seasoned Banquet Manager/Bartender with a proven track record at Elm West Banquet, enhancing operational efficiency and customer satisfaction. Excelled in staff leadership and food safety, driving team development and mastering vendor negotiations. Achieved notable success in menu development and event coordination, showcasing a blend of innovative management and meticulous attention to detail. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Banquet Manager/Bartender

Elm West Banquet
Elmhurst, IL
08.2020 - Current
  • Organized, scheduled and supervised staff for banquets.
  • Coordinated and monitored banquet operations to ensure quality service standards were met.
  • Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
  • Created detailed reports on the status of all events held within the facility.

Bartender/General Manager

Flip N D's Bar
Chicago, IL
05.2017 - 12.2021
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

General Manager/Head Bartender

Hopscotch Craft Beer and Whiskey Bar
Franklin Park, IL
06.2011 - 02.2017
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Coordinated special events such as tastings, fundraisers, corporate functions.

Education

High School Diploma -

Carl Schurz High School
3601 N. Milwaukee Ave.
05-2011

Some College (No Degree) - Business Administration And Management

Wilbur Wright College

Skills

  • Food sanitation regulations
  • Employee Development
  • Staff Training
  • Team member development
  • Staff Leadership
  • Weddings background
  • Vendor negotiation
  • Food safety and sanitation
  • Schedule Coordination
  • Menu development

Affiliations

  • Baseball Coach
  • Pianist

Languages

English
Native/ Bilingual
ASL
Professional

Accomplishments

  • Went to Vegas as Captain of Pool League Team
  • Ran a St. Baldricks Fundraiser for children with cancer

Certification

  • Serve safe
  • Basset
  • Bartender License

References

References available upon request.

Timeline

Banquet Manager/Bartender

Elm West Banquet
08.2020 - Current

Bartender/General Manager

Flip N D's Bar
05.2017 - 12.2021

General Manager/Head Bartender

Hopscotch Craft Beer and Whiskey Bar
06.2011 - 02.2017

High School Diploma -

Carl Schurz High School

Some College (No Degree) - Business Administration And Management

Wilbur Wright College

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Samantha Hillistad