Samantha Hisaw
Ottawa,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Server
Southern Belles Pancake House
Yorkville, IL
05.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Restaurant Bar Manager
Burnt Barrel Social
Sugar Grove, IL
05.2023 - 05.2024
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Monitored staff performance to ensure quality control was maintained at all times.
- Established relationships with local distributors to secure competitive pricing on products purchased.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server and Cook
Burnt Barrel Social
Yorkville, IL
04.2020 - 05.2023
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
Restaurant Manager
Bullmoose Bar and Grill
Sandwich, IL
01.2016 - 04.2020
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
Education
Associate of Arts - Culinary Arts
Art Institute of Nashville
Nashville, TN01-2016
Skills
- Team building
- Quality Control
- Effective customer upselling
- Sales expertise
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Multitasking and Organizing
- Complaint resolution
- Customer Service
- Collaboration and Teamwork
- Money Handling
- Positive Attitude
- Team Leadership
- Time Management
- Problem-Solving
Timeline
Server
Southern Belles Pancake House
05.2024 - Current
Restaurant Bar Manager
Burnt Barrel Social
05.2023 - 05.2024
Server and Cook
Burnt Barrel Social
04.2020 - 05.2023
Restaurant Manager
Bullmoose Bar and Grill
01.2016 - 04.2020
Associate of Arts - Culinary Arts
Art Institute of Nashville