Samantha Hoffman
Reading
Summary
Results-oriented professional known for strong customer service and multitasking abilities. Proven track record in resolving guest inquiries swiftly and maintaining a clean, inviting dining atmosphere. Eager to contribute skills to enhance customer satisfaction and operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
P.J. Whelihan's Pub + Restaurant
West Lawn
10.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
Server
Olive Garden
Wyomissing, PA
02.2022 - 10.2022
- Resolved guest inquiries and complaints promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Habitat
Wyomissing, PA
03.2021 - 02.2022
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Implemented visual merchandising strategies that increased product visibility and sales engagement.
- Collaborated with management on inventory management practices, reducing stock discrepancies significantly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Criminal Justice
California University of Pennsylvania
California, PANo Degree - Cosmetology
Empire Beauty School
Reading, PA11.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Suggestive selling
Certification
- Ramp License - 2026-2028
- Winner of special effects makeup, Empire Beauty School - 2026
- Winner Avant Garde team competitio,Empire Beauty School- 2026
Timeline
Server
P.J. Whelihan's Pub + Restaurant
10.2022 - Current
Server
Olive Garden
02.2022 - 10.2022
Sales Associate
Habitat
03.2021 - 02.2022
Criminal Justice
California University of Pennsylvania
No Degree - Cosmetology
Empire Beauty School