Samantha Howard
Lufkin
Summary
Dynamic professional with a proven track record, excelling in client relations and operational efficiency. Recognized for exceptional organization and time management skills, enhancing customer satisfaction and driving repeat business. Adept at handling sensitive information and maintaining confidentiality, ensuring a professional and secure environment.
Overview
10
10
years of professional experience
Work History
Receptionist
Watson Express Transportation
Lufkin, TX
10.2024 - Current
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Owner
Bayport Labs
Houston, TX
05.2019 - 03.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Receptionist
Police Officers Association
Houston, TX
10.2016 - 05.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
Walgreens
Houston, TX
10.2014 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
McNeil High School
Austin, TX05-2011
Associate's Degree - Medical Assistant
Sanford-Brown College
Houston, TX05-2012
Associate's Degree - Surgical Technology
Fortis College
Houston05-2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- File management
- Document management
- Professional demeanor
- Information protection
Timeline
Receptionist
Watson Express Transportation
10.2024 - Current
Owner
Bayport Labs
05.2019 - 03.2025
Receptionist
Police Officers Association
10.2016 - 05.2019
Sales Associate
Walgreens
10.2014 - 10.2016
High School Diploma -
McNeil High School
Associate's Degree - Medical Assistant
Sanford-Brown College
Associate's Degree - Surgical Technology
Fortis College
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