Samantha Howell
Richland,WA
Summary
Customer Service representative with over ten years experience in telephone and face to face customer service. Motivated to maintain to customer satisfaction and company success. Experienced in de-escalating customers while maintaining a professional and friendly disposition. Reliable and driven, with strong organizational and time management skills.
Overview
20
20
years of professional experience
Work History
Optician/Lens Specialist
Columbia Point Eyecare
Richland, WA
04.2023 - Current
- Greeting new customers
- Style patients with new eyewear frames
- Troubleshoot prescriptions for patients
- Submit jobs to insurance for processing
- Maintain daily office duties
- Assistant customers with placement of new glasses
- Repair patient eyewear as needed
- Maintain accurate/private records
Assistant Project Manager
TCS Contract, Inc
Richland, WA
08.2021 - 03.2023
- Assist customers with designing their custom homes
- Picking out flooring, back splash, tile and carpet
- Support executive as it pertains to TCS events, meetings, and correspondence
- Manage and file documents for all assigned jobs, including filing
- Work closely with other project managers and help assist as needed
- Shipping and receiving warehouse duties
- Clean and maintain office/warehouse
Senior Customer Service Representative
Amazon.com
Kennewick, WA
06.2010 - 07.2021
- Managed and directed high volume of calls from multiple lines and departments
- Assist Customers with updating account settings
- Provide customer support with placing and locating orders
- Process customer payments, refunds and account reconciliations
- De-escalated dissatisfied customers
- Updated policies and procedures to maintain company standards
- Contact insurance companies to verify coverage and benefits
- Facilitated new hire training
Customer Service/Cashier/Sales Associate/Bridal Consultant
Bed, Bath & Beyond
Kennewick, WA
02.2010 - 02.2011
- Cashier
- Bridal Registry
- Customer Service Representative
- Processed Payments
- Maintained store inventory
Office Assistant/Service Receptionist/Cashier
Van Buren Buick Pontiac GMC
Garden City Park, NY
01.2007 - 01.2010
- Customer Service Representative
- Accepted payments
- Greeted customers
- Provided administrative support
Office Assistant/Receptionist
The Physical Rehabilitation Center
Garden City South, NY
06.2004 - 12.2006
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Answered phone calls and welcomed visitors to office
- Maintained an organized filing system of paper documents and electronic files
- Assisted patients with daily rehab exercises
Education
High School Diploma -
Valley Stream Centra High School
New York, NY06-2002
Skills
- Retail Sales
- Billing Processing
- Quality Control
- Administrative Functions
- Teamwork and Collaboration
- Organizational Skills
- Excellent Communication
- Time Management
Experience - Work History
- Customer Service representative with over ten years of experience in telephone and face to face customer service. Motivated to maintain customer satisfaction and company success. Experienced in de-escalating customers while maintaining a professional and friendly disposition. Reliable and driven, with strong organizational and time management skills., Strong Communication Skills, Proficient in Multitasking, Ability to adapt to change, Well Organized, Amazon.com, Kennewick WA, Kennewick, WA, 99336, Senior Customer Service Representative, 01/01/2010, 12/31/2011
- Bed, Bath & Beyond, Kennewick WA, Kennewick, WA, 99336, Customer Service/Cashier/Sales Associate/Bridal Consultant
- Van Buren Buick Pontiac GMC, Garden City Park, NY, Garden City Park, NY, Office Assistant/Service Receptionist/Cashier
- The Physical Rehabilitation Center, Garden City South, NY, Garden City South, NY, Office Assistant/Receptionist
Timeline
Optician/Lens Specialist
Columbia Point Eyecare
04.2023 - Current
Assistant Project Manager
TCS Contract, Inc
08.2021 - 03.2023
Senior Customer Service Representative
Amazon.com
06.2010 - 07.2021
Customer Service/Cashier/Sales Associate/Bridal Consultant
Bed, Bath & Beyond
02.2010 - 02.2011
Office Assistant/Service Receptionist/Cashier
Van Buren Buick Pontiac GMC
01.2007 - 01.2010
Office Assistant/Receptionist
The Physical Rehabilitation Center
06.2004 - 12.2006
High School Diploma -
Valley Stream Centra High School
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