Samantha Howes
Greenville,SC
Summary
Results-driven professional with extensive experience in cashier supervision and team training. Skilled in policy enforcement and process improvement, and problem solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Head Cashier
The Home Depot
Greenville, SC
10.2021 - 05.2024
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register systems and customer service best practices.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Collaborated with management to improve checkout processes, enhancing customer satisfaction and efficiency.
- Resolved customer inquiries and issues promptly, maintaining high service standards during peak hours.
- Led inventory control efforts at registers, minimizing shrinkage through effective monitoring procedures.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate Supervisor
One Stop Shell Shop
Anna Maria, FL
06.2012 - 08.2021
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Managed inventory levels and replenished stock to ensure product availability.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed bank deposit/ bank runs
- Ordered inventory and managed deliveries
- Supervised daily sales operations, ensuring team adherence to company policies and procedures.
Education
High School Diploma -
Bayshore High School
Bradenton, FL05-2021
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Time management
- Employee training
- Adaptability and dependability
- Customer service management
- Team collaboration
- Policy enforcement
- Multitasking and organization
- Verbal/written communication
Timeline
Head Cashier
The Home Depot
10.2021 - 05.2024
Sales Associate Supervisor
One Stop Shell Shop
06.2012 - 08.2021
High School Diploma -
Bayshore High School